Amanda Landazabal
Atlanta,GA
Summary
Detail oriented professional with over six years of customer service experience. Bringing forth exceptional interpersonal skills with customers and associates, and being able to acclimate in any work environment and situation. Skilled in working with customers with limited English proficiency (Spanish). My goal is to efficiently service clients in order to provide a pleasant overall interaction and further develop client relationships and client retention.
Overview
9
9
years of professional experience
Work History
Orthodontic Assistant
Beltway Orthodontic
Buckhead, GA
10.2023 - Current
- Ensured client satisfaction by actively engaging with clients and addressing their needs during treatments.
- Supported administrative tasks such as filing documents, and updating and organizing medical records.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Kept track of treatment plans.
- Facilitated communication between the orthodontist and patients regarding treatment progress.
Treatment Coordinator
Duo Orthodontics
Atlanta, GA
10.2018 - 06.2023
- Converted new potential clients to official clients using sales and interpersonal skills.
- Administrative office work - identifying and solving customer issues including invoice and account management, insurance processing, appointment scheduling, maintaining the organization of important and confidential paperwork, and more.
- Committed to represent the office with professional phone and in person interpersonal skills in order to keep the office running smoothly and maintain good rapport.
Orthodontic Techncian /Digital & Lab Supervisor
Duo Orthodontics
Atlanta, GA
10.2018 - 06.2023
- Developed strong leadership skills and effectively managed clients and co-workers.
- Leveraged leadership and management skills as well as streamlined organization methods to obtain and maintain a steady, organized workflow, in order to have our products completed on time for treatments without sacrificing quality.
- Acquired knowledge and skill in the latest technology in the field, including 3D printing and other programs and added it to our labs for further improvement of our services to our clients.
Sales Associate
Viranski Designer Outlet
Atlanta, GA
11.2015 - 03.2016
- Developed valuable experience in understanding and meeting customer needs through product analysis.
- Maintained a strong client base by fostering customer loyalty and generating new business.
- Achieved competence in managing and organizing store inventory and ensuring sufficient stock availability.
- Maintained organization by organizing data and charts on each individual product to keep an organized and stocked store for our clients.
Education
Orthodontics
OASA School of Orthodontics
Atlanta, GA01-2018
High School Diploma -
Duluth High School
Duluth, GA05-2017
Skills
- Native Spanish speaker, reader, writer
- Technologically apt
- Sales
- Interpersonal Communication Skills
- Detail Oriented
- Analytical Thinking Skills
Languages
- Spanish
- English
Spanish
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Orthodontic Assistant
Beltway Orthodontic
10.2023 - Current
Orthodontic Techncian /Digital & Lab Supervisor
Duo Orthodontics
10.2018 - 06.2023
Treatment Coordinator
Duo Orthodontics
10.2018 - 06.2023
Sales Associate
Viranski Designer Outlet
11.2015 - 03.2016
Orthodontics
OASA School of Orthodontics
High School Diploma -
Duluth High School