Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Amanda Landers

Kernersville,NC

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. High-level sales cycle knowledge and strong collaborative skills to partner with the sales team for new and renewal business. I also retain the majority of my assigned clients and have much respect from my fellow colleagues.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Manager

Medcost
Winston-Salem, NC
07.2015 - Current
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Many of my clients only come to me and trust me.
  • Helped with new business development with participating in new client meetings, and customer servicing.
  • Liaised between client needs and various departments. I've built strong internal relationships.
  • Secured high-value accounts through a consultative approach, effective customer solutions and promoting internal business opportunities.
  • Attained my Registered Employee Benefits Consultant designation

Account Manager

Marsh & McLennan Agency- Mid-Atlantic
Greensboro, NC
06.2013 - 07.2015
  • Addressed service problems and provided resolutions
  • Built and strengthened long-lasting client relationships, handled their renewals and implementations on all lines of coverage for over 20 clients
  • Liaised between clients and various carriers (working with various medical, dental, vision, short term disability and long term disability carriers)

Human Resources

Hoffman & Hoffman, Inc.
Greensboro, NC
07.2006 - 06.2015
  • Tracked various statistics and kept detailed records to support human resources department.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Administered compensation, benefits and performance management systems at direction of supervisor.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Organized new employee orientation schedules for new hires.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Helped employees register for benefits programs using online portals.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Education

Associate of Science - Human Resources Management

Guilford Technical Community College
Jamestown, NC
12.2015

Bachelor of Science - Finance

University of North Carolina At Wilmington
Wilmington, NC
12.2004

Skills

  • Acquisition and Retention Strategies
  • CRM Software
  • Business Development
  • Overcoming Objections
  • Time Management
  • Customer Service
  • Teamwork and Collaboration
  • Microsoft Office
  • Strategic Account Planning
  • Verbal and Written Communication
  • Account Management

Certification

Registered Employee Benefits Consultant (REBC)

Timeline

Account Manager

Medcost
07.2015 - Current

Account Manager

Marsh & McLennan Agency- Mid-Atlantic
06.2013 - 07.2015

Human Resources

Hoffman & Hoffman, Inc.
07.2006 - 06.2015

Associate of Science - Human Resources Management

Guilford Technical Community College

Bachelor of Science - Finance

University of North Carolina At Wilmington

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Amanda Landers