Amanda Landry
Montgomery,TX
Summary
Seasoned Clinic Practice Administrator with coordinating with providers, support staff, and patient relationships in large, multi-specialty medical clinics. Directs broad operations with medical group and oversees fiscal objectives. Drives budget and balances financial needs with operational goals. Very outgoing and enjoys creating creative approaches for productive workflow and outstanding patient care. Passionate about increasing employee engagement and patient experience, always looking for new ways to achieve excellent results as well as being fiscally responsible to continue mission and goals set forth by organization. Always leads by example and looks to identify new organization leaders with guidance, support, and knowledge to continue their professional growth.
Overview
18
18
years of professional experience
Work History
Regional Practice Administrator
Village Medical
05.2022 - Current
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Implemented staff development programs to enhance team performance and productivity, resulting in increased patient care quality.
- Managed budgets effectively, identifying cost-saving opportunities within the regional practice.
- Improved patient satisfaction rates by establishing regular communication channels and addressing concerns promptly.
- Facilitated open communication between employees and senior leadership, fostering a collaborative work environment conducive to problem-solving and innovation.
- Coordinated multi-disciplinary teams for seamless operational efficiency and improved patient outcomes.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Implemented targeted marketing strategies to increase brand visibility, attract new patients, and grow revenue streams for the regional practice.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Increased employee retention rates through effective talent management strategies that prioritized professional development opportunities.
Clinic Administrator
CHI St. Joseph Health Regional Hospital
01.2014 - 05.2022
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed marketing strategies to increase visibility and patient base.
- Collaborated with store manager to maintain daily operations.
- Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
- Implemented a comprehensive performance management system that effectively tracked staff accomplishments, allowing for more informed decision-making regarding promotions and raises.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
- Successfully negotiated client contract renewals to create increased revenue.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Reduced patient wait times by optimizing appointment scheduling and effectively managing staff workload.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Managed clinic budget, ensuring optimal allocation of resources for maximum operational success.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Developed staff training programs to improve skills and maintain a high level of expertise in clinical practices.
- Developed and executed standards and objectives to promote corporate vision.
- Developed strong professional relationships with referring physicians, fostering a collaborative network that benefited all parties involved.
- Spearheaded and implemented new projects to expand scope of engagement.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Cultivated interpersonal skills by building positive relationships with others.
Clinic Administrator
Texas Home Health
08.2006 - 12.2010
- Developed marketing strategies to increase visibility and patient base.
- Facilitated collaboration among medical professionals, fostering a team-based approach for optimal patient care outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Led employee engagement initiatives to boost morale, resulting in increased job satisfaction rates among clinic staff members.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Partnered with clinic staff to manage patient satisfaction.
- Improved clinic efficiency by streamlining administrative processes and implementing new scheduling systems.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and executed standards and objectives to promote corporate vision.
- Observed staff performance to monitor conflict management and performance skills.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
- Budgeted for resources to control expenditure and maximize profits.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Skills
- Process Implementation
- Patient Relations
- Operations Management
- Staff Development
- Workflow Management
- Operating Plans Development
- Policy Development
- Process Improvement
- Medicare Compliance
Accomplishments
Top Performer Award for CHI St. Joseph Market due to having perfect employee engagement scores with 30+ reports
Implemented and built new Occupational Health Module within EMR to streamline processes for Occupational Medicine Clinic and Client satisfaction.
Timeline
Regional Practice Administrator
Village Medical
05.2022 - Current
Clinic Administrator
CHI St. Joseph Health Regional Hospital
01.2014 - 05.2022
Clinic Administrator
Texas Home Health
08.2006 - 12.2010