Amanda Landry
Port Neches,TX
Summary
Dynamic Customer Service Representative with a proven track record at Farmers Insurance Company, excelling in problem resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, resulting in increased loyalty. Skilled in CRM and adept at managing high-stress situations while delivering personalized service experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Company
01.2003 - 03.2010
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Adapted quickly to changing policies and procedures, demonstrating flexibility in high-pressure situations.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
- Conducted follow-up calls to ensure customer satisfaction and address any unresolved issues promptly.
- Developed strong relationships with customers, fostering loyalty and trust through personalized service experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma - Accounting
Nederland High School
Nederland, TX05.1986
Skills
Customer service
Timeline
Customer Service Representative
Farmers Insurance Company
01.2003 - 03.2010
High School Diploma - Accounting
Nederland High School