Amanda Lane
Troy
Summary
Diligent employee with solid background in providing exceptional customer service in high-paced environments. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Dependable and results-driven, with positive attitude and excellent communication skills.
Overview
13
13
years of professional experience
Work History
Server
Longhorn Steakhouse
07.2024 - Current
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server, Bartender, Shift Lead
Oak & Ivy Wine Bar Bistro
05.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
SERVER/TRAINER
Doc B's Fresh Kitchen
05.2018 - 03.2021
- I served guests food and beverages, took orders, ran food and drinks, bussed tables and helped other team members out as needed
- Training was an essential part of my duties to include not only training co-workers, but revising and updating the entire training program
SERVER/TRAINING COORDINATOR/ KEY MANAGER
Texas Roadhouse
05.2015 - 05.2018
- As a server I was very attentive and always anticipated guests needs quickly, while running food and helping co-workers, to include ensuring everyone was motivated and staying energetic throughout the shift
- As a training coordinator, I managed orientations for all new hires, including all necessary paperwork
- I prepared training schedules for servers, created all training materials for every front of house position (host, server, server assistant and bartenders) and planned and held trainer meetings and outings
- As part of keeping up with office files I made sure all necessary employee certificates were current
- While I was a Key manager I set the tone for the shift, kept all staff motivated, while making sure they were doing their job properly
- I communicated with guests to ensure they were happy with their dining experience, handling each situation accordingly
- In addition to enhancing my customer service, people, communication and time management skills; I gathered training, planning, people management, organization and motivational skills
SERVER
Outback Steakhouse
09.2014 - 02.2015
- I took guest’s orders, describing newly available monthly menu items, served them food and beverages and ensured they were well taken care of
- I also did smaller tasks as needed such as cleaning areas in the front and back of the restaurant, greeting guests at the door if no hosts were available, along with helping other staff members as needed with tasks and restocking
- I continued to hone my customer service and communication techniques while improving my time management practices
- I demonstrated people, communication, memory, time management, sales, speed and accuracy skills, as well as POS skills
SERVER/HOST/FOH EXPEDITOR
Chili's Bar and Grill
07.2013 - 08.2014
- I made sure customers were happy and comfortable at all times
- After taking their food and drink orders, I made sure I served customers in a timely fashion
- I strived to up-sale as much as possible, especially the seasonal menu items
- In between serving customers I also cleaned the front and back of the restaurant
- I improved my customer service skills and learned how to manage my time more efficiently
- I also learned how to sale more menu items, which made the sales of the entire store go up
- I used customer service skills the most, as well as sales skills
- I learned how to promote products, and specials
- I learned time-management
HOST/SERVER
Ricoco's Latin Grill
04.2012 - 06.2013
- I always greeted customers at the door with a warm welcome and showed guests to their table, then proceed to bring them chips and salsa and took their drink order
- I sometimes took orders if the main server was busy
- Overall, I made sure guests drinks were full, their food tasted wonderful, and that they were happy
- I was responsible for ringing in orders and paying guests out
- At the end of each shift, I cleaned the front of the restaurant, filled salsas for the next shift, made teas, and made sure we were set up for success
- As this was my first job, I learned customer service skills including how to handle difficult situations, and how to make upset customers happy customers
- I learned how to develop personal relationships with guests and how to turn guests into frequent customers
- I acquired appropriate cleaning techniques for a restaurant
- I began learning how to up-sale items, and make the restaurant more money
- I demonstrated customer service, communication and cleaning skills, as well as knowledge of the POS system
Education
High School Diploma -
Taylor High School
Taylor, TX05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Guest relations management
- Multitasking and organization
Timeline
Server
Longhorn Steakhouse
07.2024 - Current
Server, Bartender, Shift Lead
Oak & Ivy Wine Bar Bistro
05.2023 - 06.2024
SERVER/TRAINER
Doc B's Fresh Kitchen
05.2018 - 03.2021
SERVER/TRAINING COORDINATOR/ KEY MANAGER
Texas Roadhouse
05.2015 - 05.2018
SERVER
Outback Steakhouse
09.2014 - 02.2015
SERVER/HOST/FOH EXPEDITOR
Chili's Bar and Grill
07.2013 - 08.2014
HOST/SERVER
Ricoco's Latin Grill
04.2012 - 06.2013
High School Diploma -
Taylor High School
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