Amanda LaRock
Gainesville,FL
Summary
A dynamic professional with a proven track record at Grifols Biomat USA, adept in problem-solving and teamwork. Enhanced production efficiency and customer satisfaction through meticulous attention to detail and effective communication. Skilled in multitasking and adaptability, consistently achieving goals with professionalism and a positive attitude.
Overview
13
13
years of professional experience
1
1
Certification
Education
Diploma -
Citrus High School
Inverness, FL06.2008
Work History
DCS
Grifols Biomat USA
06.2019 - Current
- Implemented rigorous measures to protect and maintain the integrity of our centers values by always being a positive and hardworking employee.
- Reduced downtime by being proactive in all production areas using all the tools I’ve learned from the center leadership team, within the DCS platform.
- Optimized production processes by designing and implementing advanced DCS
- Completed proper sanitation and cleaning of equipment and work areas between donors.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
- Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.
- Enhanced customer satisfaction by ensuring accurate labeling, packaging, and timely shipment of processed plasma products.
- Facilitated timely order fulfillment by closely monitoring production schedules and coordinating with cross-functional teams as needed.
- Contributed to a positive work environment through open communication, teamwork, and adherence to company policies and procedures.
- Reduced waste in plasma processing by optimizing resource usage and implementing best practices for plasma collection.
Barista, Cashier and Crew Member
Donut Connection
04.2015 - 06.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Sales Associate
Barnes and Noble College
08.2013 - 10.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier and Crew Member
Haagen Dazs
10.2011 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Self motivation
- Goal setting
- Professionalism
Certification
CPR certified
Timeline
DCS
Grifols Biomat USA
06.2019 - Current
Barista, Cashier and Crew Member
Donut Connection
04.2015 - 06.2019
Sales Associate
Barnes and Noble College
08.2013 - 10.2013
Cashier and Crew Member
Haagen Dazs
10.2011 - 05.2012
CPR certified
Diploma -
Citrus High School
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