Amanda Lashway
Brooklyn,NY
Summary
Secretary with excellent scheduling, coordination and documentation talents as part of clinical teams, optimizing productivity, efficiency and service quality across various environments. Skilled at admitting patients, managing patient services, providing thorough reports, and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations in a surgical and Family Group practice setting.
Overview
12
12
years of professional experience
Work History
Secretary II/Intake Coordinator
NYU Langone Health
12.2022 - Current
- Serve as a lead in front desk operations by being the primary trainer and supporting the onboarding of new front desk employees.
- Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
Monitors Department Appointment Report (DAR) for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance. . Gathers all patient demographic related data and materials from patients and/or their representatives. Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable. Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc. including obtaining signatures where appropriate. - Releases medical records in accordance with HIPPA and FGP ROI guidelines. Documents disclosures in EPIC and fulfills requests within a 10 day timeframe.
- Schedules routine appointments, follow ups for visits and medical procedures for patients.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
Direct Support Professional II
Young Adult Institute/NIPD
03.2020 - 06.2022
- Prepared, developed and implemented virtual learning modules/lesson plans that aligned with OPWDD standards to a group of 10-20 individuals via Zoom
- Differentiated instruction for students at various levels of proficiency, and incorporated technology to enhance learning opportunities
- Collaborated with other teachers and assistants utilizing Teams, SharePoint and OneDrive
- Served as a liaison between doctors, medical staff, parents, guardians, caseworkers regarding performance and behavioral updates.
Direct Support Professional I
Young Adult Institute/NIPD
04.2015 - 03.2020
- Evaluated an individual's level of needs, wants and preferences to develop, implement and assess service plans, as written
- Managed a rolling caseload with a variety of intellectual and developmental disabilities by completing daily notes, monthly reports, and attending semi/annual meetings with their interdisciplinary team
- Used strategies for crisis intervention and prevention to achieve reduced intensity of an individual's emotional, mental, physical and behavioral reactions to a crisis.
Shop Manager
Better Being
07.2013 - 04.2015
- Planned all routes for timely set up and liaised for multiple modeling agencies, photography companies and celebrity clientele
- Assured the safe packing and transportation of catering equipment, hot and cold foods, and maintained company vans
- Provided quality customer service, answering questions, complaints and concerns from clientele.
Visual Merchandiser
Target
04.2012 - 05.2013
- Provided Understand sales goals, plan and execute daily/weekly workload to deliver on visual merchandising, department and store sales goals, guest engagement
- Partner with store leaders to plan, support and validate the execution of all Visual Merchandising Guides (VMG) sets in the store
- Support team onboarding, continuous learning and help close knowledge and skill gaps through training and hands-on experiences.
Education
Associates in Criminal Justice -
Clinton Community College
Plattsburgh, NYRegents -
Lake George Jr/Sr High School
Lake George, NYSkills
- Appointment Scheduling
- Patient Relations
- Patient Care Planning
- Administrative Support
- Verbal and Written Communication
- Spreadsheet Tracking
- Professional Demeanor
- Data Entry
- Strategic Planning
- Service-Oriented Mindset
- Documentation and Reporting
- Staff Management
References
References available upon request.
Timeline
Secretary II/Intake Coordinator
NYU Langone Health
12.2022 - Current
Direct Support Professional II
Young Adult Institute/NIPD
03.2020 - 06.2022
Direct Support Professional I
Young Adult Institute/NIPD
04.2015 - 03.2020
Shop Manager
Better Being
07.2013 - 04.2015
Visual Merchandiser
Target
04.2012 - 05.2013
Associates in Criminal Justice -
Clinton Community College
Regents -
Lake George Jr/Sr High School