Summary
Work History
Education
Skills
Timeline
Generic

Amanda Lavoie

Belleville,ON

Summary

A creative and results driven professional with over 20 years of public work experience, a solid academic grounding and an exemplary performance record in business management, as well as delivering creative support of the highest standard. High level of adaptability, as well as fast and eager learning mindset. With ready to action personality, very eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.

Work History

Remote Support & Accounting

ROUSSEAU'S LANDING
  • Contributed to a wide range of service functions, supported members with bookkeeping, resolving account issues and ensuring proper account maintenance
  • Managed high-volume invoice processing including check runs, voucher registers, cost transfers and bank reconciliation
  • Assisted in the remote support and development of the Rousseau's Landing website

Tech Support/ Executive Case Management

CONVERGYS
  • Excellent communication, customer service, and support team development skills
  • Service Strategies Certified Support Manager
  • Started as a front line agent providing technical support and troubleshooting on HP printers to customers experiencing issues
  • Promoted to TCO Executive Case Management where I was responsible for maintaining superior customer service and ensuring loyalty to the HP brand
  • Worked with escalated customers towards a mutually beneficial outcome while balancing customer expectations and financial responsibility

Employee Performance Supervisor

NUCOMM INTL
  • Delivered improvements to processes and employee development, driving gains to customer satisfaction (via survey results), workforce efficiency, revenues and margins
  • Continually kept myself and my team members up to date on changes and developments within the company
  • Improved productivity of customer service desk by leading training initiatives and revamping schedules
  • Provided current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits

Web Content Manager

Banter Late Show
  • Managed content distribution to online channels and social media platforms.
  • Directed content of website by gathering information and integrating data from other departments.
  • Approved, reviewed and edited content flowing to website.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Used content management system to analyze user engagement and website traffic metrics.

Records Manager

Convergys
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Assessed impact of emerging technology and system upgrades on workflow.
  • Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.

Event Coordinator

ComCo Theatre
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Developed and distributed event surveys to gather feedback and assess event success.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Social Media Manager

Control Alt Geek
  • Drafted speeches for company executives and advised on media talking points.
  • Authored fresh and engaging press releases and prepared complete press kits.
  • Cultivated strong corporate image and identity with clear branding.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.

Web Content Writer

WebReview
  • Developed and edited informative, highly engaging, concise content for company websites and social media platforms customized for target audiences and company campaign objectives.
  • Researched to develop thorough understanding of unfamiliar topics, competitors, industries and processes to present fresh, new angles and ideas within written content.
  • Created seasonally and regionally appropriate blog article content, collaborating with sales, marketing and analytics departments to identify business trends and extrapolate seasonally-relevant topics.
  • Interspersed thematic, frequently-searched keywords to optimize articles for search engine results and performed additional SEO-related tasks to maximize traffic to website.

Client Solutions Manager

FORGED IN REALITY STUDIOS
Current - Current
  • Serve as the primary client liaison, bridging communication between clients and virtual reality space builders to ensure the successful realization of project objectives
  • Oversee and manage all written content for the company's website, including proofreading, editing, and content creation to maintain high-quality standards
  • Spearhead the development and implementation of an online ticketing system for paid events, contributing to the broader marketplace strategy enabling creators to monetize their VR creations

Education

Associate of Applied Science - Computer Support Specialist

Toronto School of Business
Toronto, ON
06.2006

Skills

  • Deliverables oversight
  • Proofreading
  • Action Plans
  • Content sourcing
  • Graphic Design
  • Online Advertising
  • Content Curation
  • Project Management
  • Project Leadership
  • Strategic content planning
  • Audience Analysis
  • Quality Assurance Controls
  • Process Improvement
  • Staff Management
  • Business Administration
  • Training and mentoring

Timeline

Client Solutions Manager

FORGED IN REALITY STUDIOS
Current - Current

Remote Support & Accounting

ROUSSEAU'S LANDING

Tech Support/ Executive Case Management

CONVERGYS

Employee Performance Supervisor

NUCOMM INTL

Web Content Manager

Banter Late Show

Records Manager

Convergys

Event Coordinator

ComCo Theatre

Social Media Manager

Control Alt Geek

Web Content Writer

WebReview

Associate of Applied Science - Computer Support Specialist

Toronto School of Business

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Amanda Lavoie