Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

AMANDA LEATHERS

Arlington,TX

Summary

Dynamic and compassionate professional with extensive experience, excelling in emotional support and direct patient care. Proven ability to enhance client comfort and satisfaction through strong organization and effective communication. Skilled in managing sensitive information and fostering relationships, ensuring a high standard of care and operational efficiency.


Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

18
18
years of professional experience

Work History

Personal Care Assistant

Home Instead Senior Care Home/Honor Care
04.2018 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Improved clients comfort by providing personalized care and attention in daily activities.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Managed approximately 45 incoming calls, emails and faxes per day from clients

Office Manager

Higher Goals Children's Academy
01.2012 - 05.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed several incoming calls, emails and faxes as well as billing
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.

Charge Licensed Practical Nurse

Interlochen Health and Rehabilitation Center
03.2007 - 01.2011
  • Performed wound care management with meticulous attention to detail, minimizing the risk of complications or infections.
  • Updated records
  • Achieved successful unit leadership by providing quality nursing care to 20 plus patients per day in 30 -bed unit.
  • Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
  • Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
  • Conducted comprehensive patient assessments, identifying changes in condition and implementing appropriate interventions promptly.
  • Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and coordinating with medical staff.
  • Assisted in reducing wait times by effectively triaging phone calls and prioritizing urgent matters.

Education

Licensed Vocational Nursing - Nursing

Concorde Career College
Grand Prairie, TX
05-2007

Skills

  • Emotional support
  • Front desk operations
  • Staff training and development
  • Organization skills
  • Time management
  • Telephone skills
  • Multi-line phone operation
  • File organization
  • Verbal and written communication
  • Strong organization
  • Data entry proficiency
  • Direct patient care
  • Medication administration

Additional Information

Have experience with the Special Needs children, with behavioral concerns and or non verbal and use a ACC device

Timeline

Personal Care Assistant

Home Instead Senior Care Home/Honor Care
04.2018 - Current

Office Manager

Higher Goals Children's Academy
01.2012 - 05.2016

Charge Licensed Practical Nurse

Interlochen Health and Rehabilitation Center
03.2007 - 01.2011

Licensed Vocational Nursing - Nursing

Concorde Career College

Similar Profiles

CREATE PROFILE