Amanda LeBlanc
Fort Valley,GA
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during my tenure at GEICO. Skilled in problem-solving and active listening, I significantly improved service metrics. My experience spans money handling and complaint resolution, showcasing a commitment to excellence and a results-driven approach.
Overview
12
12
years of professional experience
Work History
Bank Teller
Wells Fargo
05.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
House Cleaner
Maid Pro
02.2024 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
Customer Service Representative
GEICO
05.2017 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and updating policies, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Met customer chat and email guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Relief Manager
Waffle House
03.2013 - 05.2017
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
- Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
- Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
- Answered customer questions and provided immediate assistance to deliver exemplary service.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Provided constructive feedback to workers, which improved morale, and boosted efficiency.
Education
High School Diploma -
Houston County High School
Warner Robins, GA05.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Call center experience
- Conflict Resolution
- Complaint Handling
- Money handling abilities
- Payment Processing
- Typing Speed
- Performance Tracking
- Multitasking
- Written Communication
Timeline
Bank Teller
Wells Fargo
05.2024 - Current
House Cleaner
Maid Pro
02.2024 - 05.2024
Customer Service Representative
GEICO
05.2017 - 01.2024
Relief Manager
Waffle House
03.2013 - 05.2017
High School Diploma -
Houston County High School