AMANDA LEE
ATLANTA,GA
Summary
Hardworking Front desk Specialist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Flexible front office staff, known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Wellstar Medical Group
05.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
Front Desk Specialist
PETNA
05.2013 - 11.2018
- Handled sensitive guest complaints with discretion and professionalism, working towards a speedy resolution that maintained positive relationships with valued clientele.
- Processed payments accurately while adhering to data security protocols, safeguarding sensitive customer information from unauthorized access or misuse.
- Provided valuable feedback on guest preferences or trends observed during daily interactions, helping inform future marketing or service improvement initiatives.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Kept a well-maintained front desk area, creating an inviting atmosphere for guests upon arrival and throughout their stay.
Front Desk Receptionist
HIGHLAND URGENT CARE
05.2013 - 11.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
Education
CERTIFICATION - PATIENT CARE TECHNICIAN
MEDIX COLLEGE
Marietta, GA01.2011
CERTIFICATION - NURSE ASSISTANT
AVETT QUALITY SERVICES
Marietta, GA10.2009
Skills
Patient Scheduling
Appointment management
Insurance Verification
Patient Registration
Payment Collection
Medical Billing
Medical Coding
Telephone Etiquette
Front Desk Operations
Appointment Scheduling
Medical Records Management
Insurance Claims
Referral Verification
Customer Service
Data Entry
Problem-Solving
Timeline
Front Desk Medical Receptionist
Wellstar Medical Group
05.2022 - Current
Front Desk Specialist
PETNA
05.2013 - 11.2018
Front Desk Receptionist
HIGHLAND URGENT CARE
05.2013 - 11.2018
CERTIFICATION - PATIENT CARE TECHNICIAN
MEDIX COLLEGE
CERTIFICATION - NURSE ASSISTANT
AVETT QUALITY SERVICES