Amanda Lee
Charlotte,NC
Summary
Dynamic bar manager with a proven track record, excelling in customer service and inventory management. Fostered community partnerships and organized charity events, enhancing brand visibility. Skilled in staff training and conflict resolution, creating a positive work environment that drives repeat business and loyalty.
Overview
6
6
years of professional experience
Work History
Bar Manager
Firebirds Wood Fired Grill
03.2024 - Current
- Produced a clean and safe environment to maintain a 94% or higher on Ecosure evaluations.
- Increased YTD profit >10% by managing private event bookings and establishing meaningful rapport with guests.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes. (ALSF)
- Completed caterings for special events and functions.
- Managed serving 600+ guests on holidays while maintaining a 4.4 average across social media.
- Complimented by A.L.E. for adhering to state regulations.
- Streamlined inventory management to keep cost within 1% of the theoretical goal.
- Created effective employee schedules.
- Increased retention by 20% by building a strong team.
Bartender
Firebirds Wood Fired Grill
08.2022 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to a production log, leading to reduced waste of 15%
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Firebirds Wood Fired Grill
12.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Traveled to different states to open new locations and train new staff.
- Served 50+ guests per day while maintaining a 20% tip average.
Server
Razzoo's Cajun Cafe
07.2019 - 09.2021
- Learned efficiency to ensure 90% of the shift was guest-oriented and 10% were restaurant duties.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma -
East Lincoln Highschool
Denver, NC06-2018
Skills
- Team leadership
- Effective Issue Resolution
- Staff training and mentoring
- Event planning and coordination
- Inventory management
- Staff scheduling
- Health codes compliance
- Customer relationship building
Timeline
Bar Manager
Firebirds Wood Fired Grill
03.2024 - Current
Bartender
Firebirds Wood Fired Grill
08.2022 - 02.2024
Server
Firebirds Wood Fired Grill
12.2021 - 08.2022
Server
Razzoo's Cajun Cafe
07.2019 - 09.2021
High School Diploma -
East Lincoln Highschool
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