Amanda Lee
Lake Charles,LA
Summary
Resourceful Lead Pharmacy Technician known for high productivity and efficient task completion with proven expertise in medication dispensing, inventory management, and patient care. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in maintaining accurate records, managing pharmacy workflows, and providing exceptional customer service. Known for problem-solving abilities and maintaining high standards in fast-paced environment.
Overview
33
33
years of professional experience
Work History
Lead Certified Pharmacy Technician /Purchasing Agent
Comprehensive Pharmacy Services
01.2003 - Current
- Sterile Compounding - Prepares sterile products for treatments, antibiotics, and other complex medications under a laminar flow hood, using aseptic technique.
- Quality Control - Daily, complete recordings of temperature and humidity checks, pump calibrations, and sterilizing of the Ante and Buffer rooms, Monthly, maintaining the integrity of the crashcarts, overseeing fingertip samplings, performing surface samplings, and removing all expired medications. Also, inservice nurses on aseptic technique and/or any new updates.
- Order Management - Place orders, ensuring I find the lowest cost on drugs needed for the facility. Proud to say I have maintained one of the lowest cost per patient day in my company. Receiving orders, making sure what was ordered came in, while organizing and putting the product away. Staying ahead of, or trying to, backordered medications and supplies.
- Pharmacy Inventory Management - Maintains daily inventory of pharmaceuticals, ensures proper storage, rotating of stock, and resolves discrepancies in drug count. Includes tracking expiration dates and removing outdated medication in the pharmacy, buffer room, bulk storage, crash carts, med room, and in the med-dispensing machine. Assists in audits by maintaining meticulous records of controlled substances transactions and inventory balances.
- Ensures compliance with federal and state regulations regarding pharmaceutical practices, contributing to a successful inspection record.
- Developes strong relationships with healthcare providers, facilitating seamless communication for enhanced patient care coordination.
- Supports management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
- Contributes to a positive work environment through collaboration, professional development, and open communication among team members.
- Communicates with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Improves patient satisfaction by providing efficient and accurate prescription services.
- Solves customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted safe medication use by educating patients on potential drug interactions and side effects.
- Orientates new nurses fostering a supportive learning environment.
- Manages opening and closing duties for pharmacy.
- Performes various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Lead Pharmacy Technician
Walgreens
05.1992 - 01.2003
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Set up and modified patient profiles in the system to include current information such as medications and insurance details.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Created the schedule for the pharmacy technicians and coordinated vacations.
- Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
Education
Science
McNeese State University
Lake Charles, LASkills
- FDA and HIPAA compliance
- Medication dispensing
- Pharmaceutical calculations
- Aseptic techniques
- Quality assurance and control
- Drug inventory control
- Manual and automated medication dispensing
- Regulatory compliance
- New hire onboarding
- Quality assurance and control
- Recordkeeping and documentation
- Problem-solving skills
- Excellent communication
Timeline
Lead Certified Pharmacy Technician /Purchasing Agent
Comprehensive Pharmacy Services
01.2003 - Current
Lead Pharmacy Technician
Walgreens
05.1992 - 01.2003
Science
McNeese State University
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