Summary
Overview
Work History
Education
Skills
Certification
Timeline
ADDITIONAL INFORMATION
Generic

Amanda Leeds

Russellville

Summary

Dedicated Medical Assistant with over a decade of experience in patient education, medical procedures, and healthcare support. Proven ability to thrive in high-pressure environments while effectively organizing tasks to enhance workflow efficiency. Expertise in medical terminology and patient care ensures exceptional service delivery and consistently high levels of patient satisfaction. Committed to fostering a compassionate and supportive atmosphere for patients, contributing to improved health outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

Lifepoint/ Saint Mary’s Medical Center
11.2021 - Current
  • Triage patients
  • Implementing safety protocols to help in preventing accidents and spreading diseases.
  • Managed patient scheduling and ensured timely appointments for efficient workflow
  • Maintained accurate medical records by documenting patient information, test results, and treatment plans
  • Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
  • Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
  • Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
  • Assisted in minor surgical procedures by preparing sterile instruments and providing support during the procedure
  • Managed inventory of medical supplies and equipment to ensure availability for daily operations
  • Trained new medical assistants on clinical procedures, office protocols, and HIPAA compliance
  • Ensured compliance with infection control standards through proper handling of biohazardous materials
  • Administered vaccinations according to immunization schedules while maintaining accurate records
  • Served as a liaison between patients and insurance companies, other hospitals and clinics
  • Provided emotional support and education to patients, significantly improving their overall healthcare experience.
  • Monitored patient vital signs and reported anomalies, ensuring timely intervention and maintaining high standards of care.

Procedure Tech

Mercy Hospital
04.2016 - 11.2021
  • Streamlined patient prep processes, enhancing procedural efficiency and patient comfort.
  • Supervised inventory management, ensuring timely availability of medical supplies.
  • Introduced new techniques for handling endoscopes, reducing equipment downtime.
  • Worked directly with physicians during procedures, ensuring seamless operations and patient care.
  • Executed precise snare, cautery, and biopsy procedures in the GI tract, maintaining high accuracy.
  • Pioneered advanced endoscope handling techniques, minimizing equipment downtime and improving procedural efficiency.
  • Educated patients on procedure expectations and post-care, fostering a supportive and informed patient environment.
  • Enhanced patient care through efficient coordination of pre-procedure processes and precise execution of medical tasks.

Sales and Customer Service Specialist

Danielle’s Bridal and Special Occasion Formal Wear
12.2013 - 12.2016
  • Consult with customers and assist in managing the store
  • Assist in ordering merchandise for the store in sales revenue through effective promotional strategies and customer engagement.
  • Introduced new marketing tactics that boosted store visibility and foot traffic.
  • Provided exceptional customer service, resolving issues promptly and maintaining a positive shopping experience.
  • Enhanced customer satisfaction through personalized consultations and proactive issue resolution, driving repeat business.
  • Developed and implemented creative promotional ideas, boosting in-store sales events' attendance and engagement
  • Worked closely with team to implement innovative marketing tactics, resulting in increased store visibility and foot traffic.
  • Provided exceptional customer service, resolving issues promptly and maintaining a positive shopping experience.

Mental Health Paraprofessional

Perspectives Behavioral Health Management, LLC
03.2013 - 11.2014
  • Provide professional services for adults with behavioral issues
  • Oversee and organize comprehensive activities for patients implemented individualized treatment plans, leading to an improvement in patient behavioral outcomes.
  • Maintained accurate patient records, ensuring compliance with healthcare regulations and improving data accessibility.
  • Led comprehensive activities for patients, boosting engagement and enhancing therapeutic outcomes.
  • Trained new employees in best practices, fostering a cohesive team environment and improving service quality.
  • Documented all treatments meticulously, ensuring compliance and improving data accessibility.
  • Performed interventions under therapist guidance, providing crucial support for patient progress.

Intern

Arkansas Children’s Hospital
08.2012 - 12.2012
  • Lead consent meetings with patient’s parents and developed educational sessions for children
  • Facilitated telemedicine and asthma sessions, enhancing patient access to crucial healthcare services.
  • Collaborated with medical staff to conduct phone surveys, improving the hospital's data accuracy.
  • Entered survey data meticulously into the hospital database, ensuring high data integrity.

Education

Certified Clinical Medical Assisting Diploma -

Vista College
12.2017

Bachelors - Health Sciences

University of Central Arkansas
12.2012

Skills

  • CPR/BLS/AED
  • Specimen collection
  • Scheduling efficiency
  • EMR / EHR
  • EKG monitoring
  • Infection control procedures
  • Anatomy and physiology
  • Medical terminology proficiency
  • Patient knowledge enhancement
  • Diagnostic procedures
  • Sterile technique
  • Strategic issue identification
  • Task management expertise
  • Handles high-pressure situations
  • Competency enhancement
  • HIPAA compliance
  • Immunization administration
  • Vital signs monitoring

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Certified Clinical Medical Assistant

Lifepoint/ Saint Mary’s Medical Center
11.2021 - Current

Procedure Tech

Mercy Hospital
04.2016 - 11.2021

Sales and Customer Service Specialist

Danielle’s Bridal and Special Occasion Formal Wear
12.2013 - 12.2016

Mental Health Paraprofessional

Perspectives Behavioral Health Management, LLC
03.2013 - 11.2014

Intern

Arkansas Children’s Hospital
08.2012 - 12.2012

Bachelors - Health Sciences

University of Central Arkansas

Certified Clinical Medical Assisting Diploma -

Vista College

ADDITIONAL INFORMATION

  • Work Experience
  • MERCY HOSPITAL
  • Fort Smith, AR
  • Procedure Tech
  • Work directly under physician during procedures
  • Educate patients under physician’s orders
  • Snare, cauteries, and take biopsy in the GI tract
  • Handle endoscopes before and after procedure
  • Prepare patients before their procedures
  • Assist in ordering medical supplies
  • DANIELLE’S BRIDAL AND SPECIAL OCCASION FORMAL WEAR
  • Clarksville, AR
  • Sales and Customer Service Specialist
  • Consult with customers and assist in managing the store
  • Organize promotions, marketing, and advertising
  • Create ideas to help improve the business
  • Assist in ordering merchandise for the store
  • PERSPECTIVES BEHAVIORAL HEALTH MANAGEMENT, LLC
  • Mental Health Paraprofessional
  • Provide professional services for adults with behavioral issues
  • Document all treatment conducted
  • Train new employees
  • Perform interventions and work directly under therapist
  • Oversee and organize comprehensive activities for patients
  • ARKANSAS CHILDREN’S HOSPITAL
  • Little Rock, AR
  • Intern
  • Conducted phone surveys and enter data into the hospital database
  • Assisted telemedicine and asthma education sessions
  • Lead consent meetings with patient’s parents and developed educational sessions for children

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