Amanda Lee Rondan Rivera
Kissimmee
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hanks Payment Corp
06.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
Front Desk Clerk
Orlando Health
05.2023 - 06.2024
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engage to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA (Family Medical Leave Act) and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Store Associate
Nike Factory Store
03.2022 - 01.2023
- Provide excellent customer service
- Creating a positive shopping experience for customers
- Greet and engage with customers in a friendly manner to build relationships
- Assist customers in finding the right product that meets their needs
- Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
Store Associate
Wawa
06.2021 - 12.2021
- Use computers to produce signage.
- Collaborate with others to obtain products or other display items.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Inventory stock and reorder when inventory drops to a specified level.
- Enforce safety, health, and security rules.
- Prepare customers online orders.
Store Associate
Redners Quick Shop
04.2019 - 03.2020
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Put price information on tickets, marking by hand or using ticket-printing machine.
- Answer questions regarding the store and its merchandise.
- Maintain records related to sales.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Supervisor
Dorney Park and Wildwater Kingdom
01.2017 - 04.2019
- Run the register
- Prepare customers food
- Direct guest to specific location
- Deal with gusts complains
- Perform inventory on a daily
- Verify Sales are correct
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06.2020
Skills
- Bilingual
- Hard working
- Creative
- Trustworthy
- Good motivator
- Reliable
- Leader
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Hanks Payment Corp
06.2024 - 04.2025
Front Desk Clerk
Orlando Health
05.2023 - 06.2024
Store Associate
Nike Factory Store
03.2022 - 01.2023
Store Associate
Wawa
06.2021 - 12.2021
Store Associate
Redners Quick Shop
04.2019 - 03.2020
Supervisor
Dorney Park and Wildwater Kingdom
01.2017 - 04.2019
High School Diploma -
Liberty High School
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