Amanda Legg
Handley,WV
Summary
Sharp individual with solid history in healthcare and health insurance. Possesses substantial knowledge of emergency medical procedures, medical equipment and technology. Proven track record to remain calm and composed in high-stress situations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CASCI
Charleston, WV
09.2006 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Phlebotomist Technician
CAMC General Hospital
Charleston, WV
11.2004 - 09.2006
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Collaborated with multidisciplinary healthcare teams to ensure high-quality diagnostic services for patients.
Education
Ventura College
Ventura, CA 01.1997 - 5 1999
Associate of Science - Biology
Salem University
Salem, WV05.2026
Certification - Cannabis
Cannabis Training University
Denver, CO07.2024
Licensure - Emergency Medical Technician
RESA III
Dunbar, WV02.2006
Licensure - Phlebotomy
Carver Career Center
Malden, WV02.2005
Certification - Medical Office Support
Job Corps
Charleston, WV02.2005
Skills
- Problem-solving abilities
- Health Education
- Patient Care
- Active Listening
- Critical Thinking
- Anatomy knowledge
- Microsoft Excel
- Microsoft Outlook
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- HIPAA
Timeline
Customer Service Representative
CASCI
09.2006 - 04.2013
Phlebotomist Technician
CAMC General Hospital
11.2004 - 09.2006
Ventura College
01.1997 - 5 1999
Associate of Science - Biology
Salem University
Certification - Cannabis
Cannabis Training University
Licensure - Emergency Medical Technician
RESA III
Licensure - Phlebotomy
Carver Career Center
Certification - Medical Office Support
Job Corps
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