Amandaleigh Browning
Drummonds,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Flooring Sales Specialist
Lowes Home Improvement
09.2023 - Current
- Demonstrated features of different flooring options and overcame objections with knowledgeable responses.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
- Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
- Regularly analyzed sales data to identify patterns and areas for improvement, implementing targeted strategies to address these issues.
- Collaborated with installation teams to ensure timely completion of projects and high-quality results.
- Established a systematic follow-up process with potential clients who expressed interest but did not immediately purchase, resulting in increased conversion rates over time.
- Managed inventory levels efficiently to avoid stock shortages or overstocking situations that could affect sales performance.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Provided detailed product information to clients, enabling them to make informed decisions about their purchases.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
Customer Service Associate
Walgreens
04.2022 - 02.2023
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maximized efficiency within the workplace by implementing new organizational methods for handling daily tasks.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management, and order calls.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shift Leader
Zaxbys
11.2021 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Analyzed sales figures and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
Beauty Advisor
Sally Beauty
08.2021 - 11.2021
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Collaborated with marketing department on social media campaigns, providing engaging content featuring beauty tips and product highlights.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Developed refinements to streamline closing processes.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Ensured accurate reporting of daily sales figures, reconciling discrepancies in a timely manner to maintain accurate records.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Chester County High School
Henderson, TN11.2020
Skills
- Computer Literacy
- Crew Oversight
- Administrative Coordination
- Industry trend awareness
- Attention to detail
- Conflict resolution
- Strong sales techniques
- Decision-making
- Order processing
- Problem-solving abilities
- Multitasking capabilities
- Client follow-up
- Effective communication
Timeline
Flooring Sales Specialist
Lowes Home Improvement
09.2023 - Current
Customer Service Associate
Walgreens
04.2022 - 02.2023
Shift Leader
Zaxbys
11.2021 - 04.2022
Beauty Advisor
Sally Beauty
08.2021 - 11.2021
High School Diploma -
Chester County High School