Amanda Lenton
Cypress,CA
Summary
Implementation leader and former educator with 7+ years of experience managing customer onboarding, cross-functional coordination, and system adoption for K–12 school districts. Backed by a strong foundation in high-volume operations and direct people management, having led cross-functional teams of up to 80 employees, including assistant managers and team leads. Proven track record of scaling implementation processes, streamlining CRM workflows, and coaching high-performing teams to hit KPIs and deliver exceptional post-sale customer experiences.
Overview
33
33
years of professional experience
Work History
Customer Experience Manager
CI Solutions (Card Integrators Corporation)
Los Alamitos, CA (Remote)
12.2018 - 09.2025
- Led end-to-end implementation and onboarding for a high-volume portfolio of K–12 school districts, ensuring successful system adoption and exceptional customer satisfaction.
- Facilitated system setup and data coordination, acting as the primary liaison between district stakeholders and internal technical/production teams to keep projects accurate and on schedule.
- Trained, mentored, and coached implementation team members on CRM usage, communication standards, and onboarding processes, ensuring high-quality service at scale.
- Managed complex post-sale escalations, identifying root causes of issues by understanding the customer’s perspective and partnering with internal teams to deliver timely solutions.
- Drove process efficiency by building and refining Salesforce workflows, templates, and list views, standardizing onboarding and significantly reducing team response times.
- Maintained internal knowledge bases and developed standardized response libraries to scale the implementation team's efficiency and limit unnecessary back-and-forth communication.
- Developed training programs for staff to improve customer interaction skills.
- Led customer feedback initiatives to enhance service delivery and satisfaction.
Founder & Director
Free Garden Stands
Southern California
03.2020 - Current
- Built and scaled a community organization from a single location to 20+ active sites and 5,000+ members.
- Manage and coach a remote team of 20+ location hosts, overseeing their initial onboarding, training, and ongoing operational compliance.
- Establish operational guidelines, standardizing communication and issue-resolution practices across all locations to maintain quality control during rapid growth.
Executive Team Lead – Guest Experience
Target
Fullerton
03.2018 - 09.2018
- Directed daily operations and led a cross-functional team of up to 80 employees across multiple departments in a high-volume retail environment.
- Hired, trained, and motivated staff, actively coaching assistant managers and department team leads to build leadership capacity and improve team efficiency.
- Communicated job expectations, appraised performance results, and enforced customer service standards to consistently achieve operational and sales KPIs.
- Led team to achieve operational excellence through effective scheduling and task delegation.
- Mentored team members on customer service best practices, improving overall guest experience ratings.
University Supervisor of Student Teachers
California State University
Long Beach, CA
08.2011 - 01.2017
- Evaluated and coached aspiring K-12 educators through structured feedback, classroom observation, and ongoing mentorship.
- Assessed performance against state standards and provide actionable guidance on instructional decision-making and classroom management.
- Conducted regular evaluations of student performance and provided actionable feedback for improvement.
- Supervised student teachers in classroom settings, ensuring compliance with educational standards.
- Mentored novice teachers, fostering professional growth through guidance and support in instructional strategies.
- Provided guidance on effective classroom management techniques to enhance student engagement during lectures and discussions.
Store Manager/District Trainer
PacSun and Tilly’s
California
06.1993 - 11.2002
- Managed a staff of 30+ employees, overseeing the complete employee lifecycle from recruitment and onboarding to ongoing performance management.
- Developed training programs for new hires and emerging leaders, resolving operational escalations and maintaining high customer satisfaction standards.
- Trained new store managers on operational procedures and company standards.
- Developed and implemented sales strategies to enhance district performance across multiple locations.
- Cultivated a positive store culture by promoting teamwork and recognizing employee contributions regularly.
- Conducted regular assessments of store operations to ensure compliance with corporate policies and guidelines.
- Delivered exceptional customer experiences by fostering a culture of service excellence among team members, leading to increased loyalty and repeat business.
- Coordinated seamless store openings or renovations by collaborating closely with construction teams to ensure minimal disruption to business operations during transitions periods.
Education
Master of Arts - English, Rhetoric and Composition
California State University
Long Beach, CABachelor of Arts - English
California State University
Fullerton, CASingle Subject Teaching Credential - English
California State University, Fullerton
Fullerton, CASkills
- Leadership & Operations: Large-scale team management (30–80 employees), manager development, KPI tracking
- Implementation & Onboarding: K–12 EdTech project management, lifecycle management, system adoption
- Cross-Functional Coordination: Technical team liaison, stakeholder communication, data coordination
- Team leadership
- Complex Problem-solving
- Staff development
Timeline
Founder & Director
Free Garden Stands
03.2020 - Current
Customer Experience Manager
CI Solutions (Card Integrators Corporation)
12.2018 - 09.2025
Executive Team Lead – Guest Experience
Target
03.2018 - 09.2018
University Supervisor of Student Teachers
California State University
08.2011 - 01.2017
Store Manager/District Trainer
PacSun and Tilly’s
06.1993 - 11.2002
Master of Arts - English, Rhetoric and Composition
California State University
Bachelor of Arts - English
California State University
Single Subject Teaching Credential - English
California State University, Fullerton