Amanda Leonard
Thomasville,NC
Overview
19
19
years of professional experience
Work History
Administration Assistant
Iconic Pineapple
Maryland
04.2023 - Current
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Drafted agendas, recorded minutes and created documents for meetings.
- Consulted with manager on departmental policies and projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
House Maid
Homes Maid Fresh
Denton, NC
05.2022 - 04.2023
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Engaged positively with residents while cleaning apartments and common areas.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished fixtures to achieve professional shine and appearance.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Washed and put away kitchen dishes, utensils and glassware.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Waitress
Buffalo Wild Wings
High Point, NC
02.2017 - 12.2018
- Checked guests' identification before serving alcoholic beverages.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Shift Manager
Sheetz
Trinity, NC
02.2012 - 08.2016
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and mentored new employees to maximize team performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Launched quality assurance practices for each phase of development
- Excelled in every store position and regularly backed up front-line staff.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Cashier
Lowe’s Foods
High Point, NC
10.2011 - 08.2012
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register to record transactions accurately and efficiently.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Welcomed customers and helped determine their needs.
Data Entry
Thomas Built Buses
High Point, NC
04.2006 - 08.2007
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted patient intake interviews, recording and documenting relevant information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Onboarded medical personnel to Software and Product or Service, verifying proficiency in required tools.
- Entered data into appropriate fields, databases, records and files.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Transferred data from written records, interviews and paper formats via computer, recorders or scanners.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized paper formats, paper backups and material source files.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Corrected and modified inaccurate files and records.
Teacher Helper
Baptist Children's Homes Of North Carolina
Thomasville, NC
04.2005 - 03.2006
- Supported classroom maintenance and upkeep, organizing books and materials.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Supervised students on field trips for safety and proper behavior in public settings.
- Assisted teachers with supervision and care of group of Number children.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom activities, tutoring, and reviewing work.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Adhered to classroom protocols to keep areas clean, neat and organized.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Responded to student needs and questions promptly.
- Graded assignments and reported individual progress to teacher.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
Education
Diploma - Esthetics
Dccc
Lexington, NC05.2011
Diploma - Basics
East Davidson High School
Thomasville, NC08.2006
Skills
- Housekeeping
- Special and Routine Cleaning
- Electronic Communication
- Customer Relations
- Computerized Maintenance Management
- Business Documentation
- Customer Inquiry and Response
- Team Support and Collaboration
- Cleaning and Maintenance
- Deep Cleaning Protocols
- Business Function Preparation
- Attentive Service
- Company Guidelines
- Complex Problem-Solving
- Learning Strategies
- Guest Service and Support
- Social Perceptiveness
- Daily Facility Operations
- Special Requests
- Providing Feedback
- Customer Service
- Inventory Restocking
- Critical Thinking
- Reading Comprehension
Timeline
Administration Assistant
Iconic Pineapple
04.2023 - Current
House Maid
Homes Maid Fresh
05.2022 - 04.2023
Waitress
Buffalo Wild Wings
02.2017 - 12.2018
Shift Manager
Sheetz
02.2012 - 08.2016
Cashier
Lowe’s Foods
10.2011 - 08.2012
Data Entry
Thomas Built Buses
04.2006 - 08.2007
Teacher Helper
Baptist Children's Homes Of North Carolina
04.2005 - 03.2006
Diploma - Esthetics
Dccc
Diploma - Basics
East Davidson High School