Amanda Leonard
Cordova,TN
Summary
Accomplished Service Manager enhancing customer satisfaction and team efficiency. Expert in team leadership and problem-solving, significantly improved service processes and employee training programs. Skilled in multitasking, cash handling, and fostering positive customer relationships, driving substantial growth in customer loyalty and operational excellence.
Overview
18
18
years of professional experience
Work History
Service Manager
Sprouts Farmers Market Inc.
07.2020 - 09.2024
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
P.HE. LLC
10.2017 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Customer Service Staff Member
Publix Supermarkets Inc.
10.2006 - 09.2017
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Organized charitable events at store, strengthening community relations and enhancing brand image.
- Prepared and reconciled fifteen tills a day
- Safe balancing
Education
Hayfield Secondary School
Alexandria, VA05.1997
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Extensive cash handling
Timeline
Service Manager
Sprouts Farmers Market Inc.
07.2020 - 09.2024
Assistant Store Manager
P.HE. LLC
10.2017 - 02.2020
Customer Service Staff Member
Publix Supermarkets Inc.
10.2006 - 09.2017
Hayfield Secondary School