Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Levy

Amanda Levy

Saylorsburg,PA

Summary

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Results-driven, Natural leader and problem-solver with exceptional skills in customer relations, administration and scheduling. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, and inventory management.

Hardworking and outgoing team member who addresses all questions and concerns with customer satisfaction in mind.

Well-versed in handling a high volume of cash on a daily basis in bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.

Overview

12
12
years of professional experience

Work History

Local Manager

Cherry Hill Programs
Stroudsburg, PA
11.2021 - 12.2021
  • Set Operations for photos with Santa and Easter Bunny
  • Bank deposits, cash drawer settlements
  • Selling photo packages and merchandise.
  • Taking professional photos for customers and making sure they have a magical experience.
  • Accomplished multiple tasks within established timeframes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll submissions for employees.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.

Front End Cashier

Weis Markets
Lancaster, PA
10.2019 - 12.2019
  • Cleaned and Sanitized Work Area
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Processed checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Displayed new stock and rotated existing products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Greeted customers and helped with product questions, selections and purchases.

Full Time Teller

New England Federal Credit Union
Williston, VT
09.2014 - 02.2015
  • Issued travelers checks, money orders, foreign currency
  • Bought and sold money to and from vault
  • Balanced Teller drawers and CDMs (Cash Dispensing Machines)
  • Answered Member inquiries regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Processed member transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Received loan and utility payments, sending funds to correct destinations.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Established rapport with new members to increase satisfaction and loyalty.
  • Executed stop payments and account transfers.
  • Maintained friendly and professional member interactions.
  • Actively listened to members, handled concerns quickly and escalated major issues to supervisor.

Full Time Teller

APL Federal Credit Union
Laurel, MD
01.2011 - 05.2014
  • Issued travelers checks, money orders, foreign currency, cashier's checks
  • Bought and sold money to and from vault
  • Balanced Teller drawers and CDMs (Cash Dispensing Machines)
  • Serviced multiple ATMs weekly
  • Processed mail transactions
  • Ran end-of-day reports and balances
  • Worked with members to settle accounts which were either inactive and/overdrawn.
  • Answered member inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Processed member transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Established rapport with new members to increase satisfaction and loyalty.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Maintained friendly and professional member interactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Executed stop payments and account transfers.

Motorclothes Sales Associate

Harley Davidson of Maryland
Elkridge, MD
03.2009 - 05.2011
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Tracked stock using company inventory management software.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Helped customers complete purchases, locate items and join reward programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Editor / Graphic Design / Customer Service

Hundman Publishing Company
Mukilteo, Washington
05.2001 - 09.2006
  • Created design work for print and digital sales of Magazine articles.
  • Prepared images to coincide with Mainline Modeler and N-Scale magazine features.
  • Assisted with design of print articles and ads by producing basic layouts, selecting colors and tracking down appropriate images for books and magazines.
  • Used Adobe Photoshop, Adobe Illustrator to develop new images.
  • Worked with authors to gather and define requirements, establish scopes and managing project milestones.
  • Partnered in compiling content such as photos, details and historical facts on locomotives, box cars and steam engines for a Locomotive Encyclopedia.
  • Data entry for magazine subscription purchases and renewals, update customer information and answer all correspondence via either mail, email or phone.
  • Completed and shipped customer orders.

Education

High School Diploma -

Effingham High School
Effingham, IL
05.2002

Skills

  • Staff Management
  • Strategic planning
  • Policies and procedures
  • Schedule optimization
  • Customer Service
  • Data Entry
  • Customer Service-Oriented
  • Quality Control
  • Problem Solving
  • Honest and Ethical
  • Cash Handling

Timeline

Local Manager

Cherry Hill Programs
11.2021 - 12.2021

Front End Cashier

Weis Markets
10.2019 - 12.2019

Full Time Teller

New England Federal Credit Union
09.2014 - 02.2015

Full Time Teller

APL Federal Credit Union
01.2011 - 05.2014

Motorclothes Sales Associate

Harley Davidson of Maryland
03.2009 - 05.2011

Editor / Graphic Design / Customer Service

Hundman Publishing Company
05.2001 - 09.2006

High School Diploma -

Effingham High School

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Amanda Levy