Amanda Levy
Saylorsburg,PA
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Results-driven, Natural leader and problem-solver with exceptional skills in customer relations, administration and scheduling. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, and inventory management.
Hardworking and outgoing team member who addresses all questions and concerns with customer satisfaction in mind.
Well-versed in handling a high volume of cash on a daily basis in bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.
Overview
22
22
years of professional experience
Work History
Local Manager
Cherry Hill Programs
Allentown, PA
03.2023 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
Teller
Ne Pa Community Federal Credit Union
02.2022 - 12.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Local Manager
Cherry Hill Programs
03.2022 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
Local Manager
Cherry Hill Programs
11.2021 - 12.2021
- Set Operations for photos with Santa and Easter Bunny
- Bank deposits, cash drawer settlements
- Selling photo packages and merchandise.
- Taking professional photos for customers and making sure they have a magical experience.
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Front End Cashier
Weis Markets
10.2019 - 12.2019
- Cleaned and Sanitized Work Area
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Displayed new stock and rotated existing products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported loss prevention goals by monitoring shopper behavior.
- Greeted customers and helped with product questions, selections and purchases.
Full Time Teller
New England Federal Credit Union
09.2014 - 02.2015
- Issued travelers checks, money orders, foreign currency
- Bought and sold money to and from vault
- Balanced Teller drawers and CDMs (Cash Dispensing Machines)
- Answered Member inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed member transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received loan and utility payments, sending funds to correct destinations.
- Executed stop payments and account transfers.
- Maintained friendly and professional member interactions.
Full Time Teller
APL Federal Credit Union
01.2011 - 05.2014
- Issued travelers checks, money orders, foreign currency and cashier's checks
- Bought and sold money to and from vault
- Balanced Teller drawers and CDMs (Cash Dispensing Machines)
- Serviced multiple ATMs weekly
- Processed mail transactions
- Ran end-of-day reports and balances
- Worked with members to settle accounts which were either inactive and/or overdrawn.
- Processed member transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about member's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Established rapport with new members to increase satisfaction and loyalty.
Motorclothes Sales Associate
Harley Davidson of Maryland
03.2009 - 05.2011
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained records related to sales, returns and inventory availability.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Informed customers of current store promotions to encourage additional sales purchases.
Editor / Graphic Design / Customer Service
Hundman Publishing Company
05.2001 - 09.2006
- Created design work for print and digital sales of Magazine articles.
- Prepared images to coincide with Mainline Modeler and N-Scale magazine features.
- Assisted with design of print articles and ads by producing basic layouts, selecting colors and tracking down appropriate images for books and magazines.
- Used Adobe Photoshop, Adobe Illustrator to develop new images.
- Worked with authors to gather and define requirements, establish scopes and managing project milestones.
- Partnered in compiling content such as photos, details and historical facts on locomotives, box cars and steam engines for Locomotive Encyclopedias.
- Data entry for magazine subscription purchases and renewals, update customer information and answer all correspondence via mail, email and phone.
- Completed and shipped customer orders.
- Determined readiness of written pieces, made changes and approved final versions for publication.
Education
High School Diploma -
Effingham High School
Effingham, IL05.2002
Skills
- Staff Management
- Strategic planning
- Policies and procedures
- Schedule optimization
- Customer Service
- Data Entry
- Customer Service-Oriented
- Quality Control
- Problem Solving
- Honest and Ethical
- Cash Handling
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Local Manager
Cherry Hill Programs
03.2023 - 04.2023
Local Manager
Cherry Hill Programs
03.2022 - 04.2022
Teller
Ne Pa Community Federal Credit Union
02.2022 - 12.2022
Local Manager
Cherry Hill Programs
11.2021 - 12.2021
Front End Cashier
Weis Markets
10.2019 - 12.2019
Full Time Teller
New England Federal Credit Union
09.2014 - 02.2015
Full Time Teller
APL Federal Credit Union
01.2011 - 05.2014
Motorclothes Sales Associate
Harley Davidson of Maryland
03.2009 - 05.2011
Editor / Graphic Design / Customer Service
Hundman Publishing Company
05.2001 - 09.2006
High School Diploma -
Effingham High School