AMANDA LEWIS
Wanaque,NJ
Summary
Driven and resourceful administrative professional with 7+ years of experience assisting with work of high-achieving executives. Expert in travel management, expense tracking and schedule coordination. Detail-oriented team player with strong organizational skills, and the ability to handle multiple projects.
Overview
7
7
years of professional experience
Work History
Service Administrator
Uhlmann Packaging Systems
07.2023 - Current
- Maintain primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Create and maintain quotes, service transactions, and service rates within SAP.
- Update spreadsheets and customer records to track, analyze, and report on performance and sales data.
- Reconcile Service Technicians’ timesheets, service reports, and expense reports.
- Maintain and coordinate service department’s schedule, meetings, and travel arrangements (including international travel) to optimize time and customer satisfaction.
- Monitor inventory levels and coordinate shipments.
- Review and calculate each technician’s job tasks for customer invoicing.
- Review invoices for accuracy and completeness prior to issuing payments.
- Process and distribute invoices in line with company policies and procedures while maintaining proper record keeping.
- Implement project management techniques to overcome obstacles and increase team productivity.
- Transcribe meeting minutes to support sales, business development and senior management teams.
- Coordinate events and work on ad hoc projects.
Sales Assistant / Communications Coordinator
MG America Inc
04.2020 - Current
- Interface with various departments within the company as it relates to part numbers, pricing, credit worthiness and finance related questions when preparing proposals and processing orders.
- Prepare cost estimates and bid documents by assisting Sales Directors and reviewing the RFP.
- Gain customer acceptance by demonstrating cost reductions and operations improvements.
- Review customer inquiries to understand the project scope while managing internal lead and delivery times.
- Support resale opportunities to achieve sales plans.
- Handle inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
- Attend monthly sales meetings and quarterly sales trainings.
- Keep detailed records of daily activities through online customer database.
- Liaise between clients and support team to quickly resolve issues.
- Record accurate and efficient records in customer database.
- Attend and assisted trade shows and seminars to promote products and network with industry contacts.
- Update executives on changing business needs by thoroughly documenting internal and client meetings.
- Built and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Leverage CRM system to generate reports and analytics related to sales activities.
- Prepare presentations and marketing material to help increase sales.
- Assist with shipping product samples to the factory and ensuring receipt of all necessary documentation.
Office Assistant
Fette Compacting America
05.2017 - 03.2020
- Backup support for senior leadership.
- Interacted with customers by phone, email or in-person to provide information.
- Planned and coordinated logistics and materials for office meetings and client appointments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Ordered and organized catering for internal and client meetings.
Education
Bachelor of Science - Psychology
Ramapo College of New Jersey
Mahwah, NJ2016
Skills
- Customer Accounts Management
- Budget Development
- Microsoft Office Suite & Dynamics
- Google Suite
- Records Management Databases within CRM & Salesforce
- SAP
- Concur
Timeline
Service Administrator
Uhlmann Packaging Systems
07.2023 - Current
Sales Assistant / Communications Coordinator
MG America Inc
04.2020 - Current
Office Assistant
Fette Compacting America
05.2017 - 03.2020
Bachelor of Science - Psychology
Ramapo College of New Jersey
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