Amanda Lewis
Wilmington,DE
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
8
8
years of professional experience
Work History
Assistant Office Manager
Francis Optimal Performance Chiropractic
09.2020 - Current
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Provided exceptional customer service by responding promptly to inquiries from clients both in-person and via phone or email correspondence.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
Dialysis Technician
Home Health Care Giver
08.2018 - 02.2023
- Evaluated patient histories and medical records for accuracy and completeness.
- Instructed patients in at-home care and continued treatments.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Cared for patients by providing personal assistance and ambulation.
- Maintained accurate patient charts and medical records.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
Unit Clerk
Nemours A I DuPont Children's Hospital
09.2016 - 03.2018
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Education
Bachelor of Science - Nursing
Delaware Technical And Community College
Newark, DE05.2026
High School Diploma -
Delcastle Technical High School
Wilmington, DE05.2016
Certifications - Medical Assisting
Delcastle Technical High School
Wilmington, DE05.2016
Skills
- Training and coaching
- Billing
- Excellent multi-tasking ability
- Scheduling Coordination
- Microsoft Office
- EMR / EHR
- Direct Patient Care
- Vital signs monitoring
- Patient oral care
- CPR/AED
- Vital Signs Documentation
- Medical Terminology
Timeline
Assistant Office Manager
Francis Optimal Performance Chiropractic
09.2020 - Current
Dialysis Technician
Home Health Care Giver
08.2018 - 02.2023
Unit Clerk
Nemours A I DuPont Children's Hospital
09.2016 - 03.2018
Bachelor of Science - Nursing
Delaware Technical And Community College
High School Diploma -
Delcastle Technical High School
Certifications - Medical Assisting
Delcastle Technical High School
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