Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Leyes

service advocate
West Bend,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Service and Engagment

Target
06.2021 - Current
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.

Deli Associate

Piggly Wiggly Supermarket
03.2019 - 06.2021
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.

House Cleaner Assistant

Dawn Ruminski
02.2018 - 03.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers.

Education

High School Diploma -

Germantown High School
Germantown, WI
2020

Skills

  • Attention to Detail
  • Verbal and Written Communication
  • Analytical Thinking
  • Customer Service
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure

Timeline

Service and Engagment

Target
06.2021 - Current

Deli Associate

Piggly Wiggly Supermarket
03.2019 - 06.2021

House Cleaner Assistant

Dawn Ruminski
02.2018 - 03.2019

High School Diploma -

Germantown High School

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Amanda Leyesservice advocate