Summary
Overview
Work History
Education
Skills
Other Comments
Languages
Timeline

Amanda L Hernandez

Redmond,OR

Summary

Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.

Overview

19
19
years of professional experience

Work History

Lead Customer Service Representative

Hertz Car Rental
06.2024 - Current
  • Led team in resolving customer issues, enhancing satisfaction and loyalty.
  • Developed training materials for new representatives, improving onboarding efficiency
  • Meeting needs that renters have with their rental contract
  • Responsible for all the closing shift duties
  • Updating all our vehicles are up to date with required maintenance
  • Making sure all rental contract are in order and ready to be sent out
  • Managed escalated customer complaints with a focus on resolution and retention.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Reviewed associate performance to identify training needs.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.

Customer Service Representative

Enterprise Rent-A-Car
03.2018 - 06.2024
  • Managed customer inquiries through phone and email, ensuring timely responses and resolution.
  • Assisted customers in understanding rental contract details, enhancing customer satisfaction and retention.
  • Collaborated with team members to streamline communication processes, improving overall efficiency.

Sales Associate

Banana Republic
11.2013 - 01.2014
  • Orgainize and restock clothing racks did general cleaning in store
  • Company #: 559-684-0779

Customer Service Representative

West Coast Insurance/ Freeway Insurance
07.2008 - 08.2009
  • Opened or Closed office, money deposits, update clients auto policy, received monthly payments, auto policy endorsements, answered multiple phone calls
  • Company #:559-733-0190

Customer Service Representative

Total Comm AT&T
09.2007 - 07.2008
  • Answered multiple phone calls, received monthly payments, activated new wireless service, update clients wireless account, added and deleted features on customer wireless account, inventory count at the end of the day, money deposits
  • Company #:559-739-0290

Customer Service Representative

Wireless to Go (Cricket)
08.2006 - 06.2007
  • Answered multiple phone calls, received monthly payments, activated new wireless service, update clients wireless account, added and deleted features on customer wireless account, inventory count at the end of the day
  • Company #:559-684-1115

Education

High School Diploma -

Tulare Union, Tulare
06-2003

Skills

  • Complaint handling
  • Team member training
  • Work prioritization
  • Call management
  • Customer support
  • Willingness to lead
  • Customer account management
  • Fast learner
  • Customer service
  • Problem-solving

Other Comments

Bilingual fluent Spanish speaking and writing, fast learner, self-motivated, outgoing, Microsoft Word experience.

Languages

Spanish
Native or Bilingual

Timeline

Lead Customer Service Representative - Hertz Car Rental
06.2024 - Current
Customer Service Representative - Enterprise Rent-A-Car
03.2018 - 06.2024
Sales Associate - Banana Republic
11.2013 - 01.2014
Customer Service Representative - West Coast Insurance/ Freeway Insurance
07.2008 - 08.2009
Customer Service Representative - Total Comm AT&T
09.2007 - 07.2008
Customer Service Representative - Wireless to Go (Cricket)
08.2006 - 06.2007
Tulare Union - High School Diploma,

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Amanda L Hernandez