Amanda L. Hissom
Madison,WI
Summary
Experienced hospitality professional with a passion for delivering exceptional customer service and satisfaction in a fast-paced environment. Proven ability to work effectively as part of a team and adapt to changing needs, ensuring seamless operations. Skilled in managing multiple tasks, addressing customer inquiries, and maintaining a clean and organized workspace. Known for reliability, results-driven approach, positive attitude, and excellent communication skills that foster strong relationships with both colleagues and customers.
Overview
20
20
years of professional experience
Work History
Bartender/Cook/Waitress
Mindy’s Silver Fox
07.2014 - Current
- Full-time position and key holder for a local bar owner
- Duties include multiple tasks to give exemplary service to each customer, i.e
- Waitressing and serving, cooking and delivering food and drinks, both at the bar and in the restaurant
- I take pride in providing each customer a positive experience to come back for
Server
Rodeside Grille
04.2023 - 09.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Server
Sugar River Pizza
09.2022 - 02.2023
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Bartender
Dream Lanes
11.2021 - 02.2022
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
Boulevard Lanes
02.2021 - 10.2021
- Upheld strict regulations for safe alcohol service and food safety.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Waitress
RP Adlers
04.2018 - 09.2018
- Fine dining waitress for locally owned west side restaurant
- Responsible for customer service, greeting and serving tables; selling daily specials as well as upselling popular items
- Completing daily checklist and closing duties as well as relaying to the kitchen items that need to be prepped for the following shift
Waitress
Nitty Gritty Sun Prairie
12.2017 - 02.2018
- Responsible for creating an amazing dining experience from beginning to end as well as a memorable birthday for my customers
- Customer service is #1 as well as attention to detail and communicating as a team with other servers and team members
Receptionist
Russ Darrow Chrysler Jeep Dodge Ram
03.2016 - 03.2017
- Stocking in new cars, responsible for answering phones and directing calls to correct departments, opening and closing of cashier department, processing down payments for vehicle sales
Bartender
JoBecks Bar
11.2015 - 01.2016
- Responsible for customer service, cashiering, mixing drinks and stocking the bar
Sales Associate
Name of the Game
09.2015 - 11.2015
- I am responsible for opening and closing of the store, cash register and customer service
- This is a part-time position
Office Manager
Kirch Appliance
01.2015 - 09.2015
- Responsible for answering phones and scheduling service calls and maintenance as well as account payable and receivable
- Customer service was a big part of my position as an Office Manager
- I was responsible for inventory and ordering as well as taking care of the sales floor and cleanliness of the building
Emergency Line Receptionist
Facility Gateway
05.2014 - 11.2014
- Responsible for managing the company’s overnight Emergency Service Center for clients’ located in the United States
- Job required learning various systems to check on pending and new service needs and dispatch a work orders in a timely, efficient, and accurate manner
Hostess/Server
Babe’s Sport’s Bar & Grille
03.2014 - 05.2014
- Part-time as a hostess/greeter
- Responsible for seating guests, taking reservations, and orders-to-go
- Provided assistance to wait staff as needed
- Other position included working as a server
Hostess
Bandung Indonesian Restaurant
09.2013 - 02.2014
- Full-time position as a Hostess
- Duties include, but are not limited to, greeting and seating guests, taking care of take-out/delivery orders and assisting servers with table and food preparation
- Other duties required booking reservations and setting up tables
- Assisted wait staff as needed
Sales Associate
Romy
01.2011 - 06.2011
- Company Overview: (clothing boutique)
- Responsible for floor-set, re-stocking and sales goal
- Was a company key-holder to open/close the store
- (clothing boutique)
Office Manager
Vogt Relocation
04.2010 - 06.2010
- Office Manager and Personal Assistant to President/Owner of a moving company assisting with tasks assigned as requested
- Met with potential clients to review moving packages and assess moving needs for moves locally and nationwide
- Managed office staff and assigned their daily office duties
Clerical and Customer Service
08.2004 - 03.2010
- Worked in several part-time and full-time Sales Associate and Customer Service positions in clothing and product industries
- Positions that were held required meeting sales goals, working with multiple phone lines, coordinating interviews, managing staff, cash handling and accounting
Education
Accounting -
Madison College
12.2024
No Degree - Drug & Alcohol Counselor
Spokane Fall Community College
Spokane, WA01-2013
Graduate -
Sun Prairie High School
06.2006
Skills
- 10-key calculator
- Basic cash handling
- Balancing
- Microsoft Excel
- Microsoft Word
- Outlook Express
- Typing
- General computer skills
- Interpersonal skills
- Customer service
- Speed and efficiency
- Order taking
Timeline
Server
Rodeside Grille
04.2023 - 09.2023
Server
Sugar River Pizza
09.2022 - 02.2023
Bartender
Dream Lanes
11.2021 - 02.2022
Bartender
Boulevard Lanes
02.2021 - 10.2021
Waitress
RP Adlers
04.2018 - 09.2018
Waitress
Nitty Gritty Sun Prairie
12.2017 - 02.2018
Receptionist
Russ Darrow Chrysler Jeep Dodge Ram
03.2016 - 03.2017
Bartender
JoBecks Bar
11.2015 - 01.2016
Sales Associate
Name of the Game
09.2015 - 11.2015
Office Manager
Kirch Appliance
01.2015 - 09.2015
Bartender/Cook/Waitress
Mindy’s Silver Fox
07.2014 - Current
Emergency Line Receptionist
Facility Gateway
05.2014 - 11.2014
Hostess/Server
Babe’s Sport’s Bar & Grille
03.2014 - 05.2014
Hostess
Bandung Indonesian Restaurant
09.2013 - 02.2014
Sales Associate
Romy
01.2011 - 06.2011
Office Manager
Vogt Relocation
04.2010 - 06.2010
Clerical and Customer Service
08.2004 - 03.2010
Graduate -
Sun Prairie High School
Accounting -
Madison College
No Degree - Drug & Alcohol Counselor
Spokane Fall Community College
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