Summary
Overview
Work History
Education
Skills
Certification
Timeline
SoftwareDeveloper
Amanda Licon

Amanda Licon

Summary

Polite and professional Call Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

3
3
years of professional experience
1
1
Certificate

Work History

Call Center Agent- Remote

Licon Communications LLC
08.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Responded to customer requests for products, services and company information.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelor of Science - Business Communications

UCCS
Colorado Springs, CO
06.2025

Skills

  • Information Updates
  • Revenue Generation
  • Quality Assurance
  • Corporate Standards
  • Data Gathering
  • Call Center Operations
  • Account Maintenance

Certification

  • Marketing Fundamentals Marketing Plan- Completion: August 12, 2021.
  • Certified Trainor, Red Lobster- September 2007 - August 2017.

Timeline

Call Center Agent- Remote

Licon Communications LLC
08.2020 - Current

Bachelor of Science - Business Communications

UCCS

Similar Profiles

CREATE PROFILE
Amanda Licon