Amanda Clark
Lorain,OH
Summary
Motivated Personal Banker with 14 years of customer service experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.
Overview
15
15
years of professional experience
Work History
Financial Relationship Banker
Huntington National Bank
Amherst, Ohio
04.2021 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Maximized revenue through improved sales techniques and branch productivity.
- Established new accounts for individuals and serviced existing accounts to maximize revenue.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
Connect Partner
Union Home Mortgage
Strongsville, Ohio
07.2021 - 09.2021
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Logged call information and solutions provided into internal database.
- Used research and prompt issue resolution skills to manage high volume of inbound and outbound customer calls.
- Carried out day-to-day duties accurately and efficiently.
Retail Personal Banker II
Fifth Third Bank
Amherst, Ohio
09.2017 - 03.2021
- Approached prospective clients through cold calling and emails to meet sales targets.
- Presented new and additional products and services to existing customers.
- Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
General Manager
Wendy's
Sheffield, Ohio
07.2015 - 09.2017
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Resolved customer questions, issues and complaints.
- Led and directed team members on effective methods, operations and procedures.
- Counted cash drawers and made bank deposits.
Co Manager
Wendy's
Westlake, Ohio
11.2006 - 04.2015
- Hired, trained and evaluated personnel in sales and marketing.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Completed profit and loss performance reports.
Education
High School Diploma - undefined
Amherst High School
Amherst, Ohio2009
Skills
- Reliable
- People-oriented
- Recruitment, sales, sales training, and staffing
- Time Management
- Cash Handling
- Revenue generation
- Banking
Timeline
Connect Partner
Union Home Mortgage
07.2021 - 09.2021
Financial Relationship Banker
Huntington National Bank
04.2021 - Current
Retail Personal Banker II
Fifth Third Bank
09.2017 - 03.2021
General Manager
Wendy's
07.2015 - 09.2017
Co Manager
Wendy's
11.2006 - 04.2015
High School Diploma - undefined
Amherst High School
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