Amanda Life
Omaha,NE
Summary
Driven professional with a robust background in customer service, notably at CRDN. Excelled in hazardous material handling and fostering team collaboration, ensuring project completion within strict deadlines. Demonstrated exceptional problem-solving and interpersonal skills, leading to significant improvements in quality assurance and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Field Person
CRDN
2021.07 - Current
- Communicated with coworkers and management to report challenges.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Completed tear-down of existing structures and prepared for new construction.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Inspected damaged properties and contents to prepare job action plan.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, mold, weather elements.
Assistant Manager
Happy Hollow Country Club
2008.02 - 2021.07
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Business Administration And Management,Leadership
Bellevue University
Bellevue, NEHigh School Diploma -
North High School
Omaha, NESkills
- Hazardous Material Handling
- Mold remediation
- Personal Protective Equipment
- Fire assignments
- Structure tear-down
- Preventive Care
- Water damage assignments
- Innovative restoration methods
- Quality Assurance
- Debris Removal
- Manual hand tools operations
- Accurate Measurements
- Safety Management
- Self Motivation
- Active Listening
- Excellent Communication
- Problem-Solving
- Organizational Skills
- Decision-Making
- Team building
- Problem-solving abilities
- Interpersonal Skills
- Team Collaboration
- Attention to Detail
- Goal Setting
- Professional Demeanor
Timeline
Field Person
CRDN
2021.07 - Current
Assistant Manager
Happy Hollow Country Club
2008.02 - 2021.07
Business Administration And Management,Leadership
Bellevue University
High School Diploma -
North High School
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