Driven professional with a robust background in customer service, notably at CRDN. Excelled in hazardous material handling and fostering team collaboration, ensuring project completion within strict deadlines. Demonstrated exceptional problem-solving and interpersonal skills, leading to significant improvements in quality assurance and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Field Person
CRDN
07.2021 - Current
Communicated with coworkers and management to report challenges.
Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
Completed tear-down of existing structures and prepared for new construction.
Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
Inspected damaged properties and contents to prepare job action plan.
Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Executed tasks within time and budget constraints.
Positively engaged with customers and maintained professional appearance as company representative.
Safely and effectively handled wide range of cleaning products and solutions.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Followed instructions from supervisor regarding daily job tasks and duties.
Cleaned and restored interiors of homes damaged by fire, water or smoke, mold, weather elements.
Assistant Manager
Happy Hollow Country Club
02.2008 - 07.2021
Generated repeat business through exceptional customer service.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervised day-to-day operations to meet performance, quality and service expectations.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assisted in organizing and overseeing assignments to drive operational excellence.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Developed detailed plans based on broad guidance and direction.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Managed senior-level personnel working in marketing and sales capacities.
Leveraged data and analytics to make informed decisions and drive business improvements.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Mentored team members to enhance professional development and accountability in workplace.
Education
Business Administration And Management,Leadership
Bellevue University
Bellevue, NE
High School Diploma -
North High School
Omaha, NE
Skills
Hazardous Material Handling
Mold remediation
Personal Protective Equipment
Fire assignments
Structure tear-down
Preventive Care
Water damage assignments
Innovative restoration methods
Quality Assurance
Debris Removal
Manual hand tools operations
Accurate Measurements
Safety Management
Self Motivation
Active Listening
Excellent Communication
Problem-Solving
Organizational Skills
Decision-Making
Team building
Problem-solving abilities
Interpersonal Skills
Team Collaboration
Attention to Detail
Goal Setting
Professional Demeanor
Timeline
Field Person
CRDN
07.2021 - Current
Assistant Manager
Happy Hollow Country Club
02.2008 - 07.2021
Business Administration And Management,Leadership
Bellevue University
High School Diploma -
North High School
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