Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Amanda Like

Austin

Summary

Dedicated and results-driven Customer Service Representative with a solid background in account management, sales and service industry. Proven ability to deliver exceptional customer experiences while driving revenue growth. Seeking to leverage strong interpersonal skills and extensive industry knowledge to contribute to a dynamic customer service team.

Overview

19
19
years of professional experience

Work History

LEAD SERVER AND BARTENDER

KOME SUSHI, FRESAS CHICKEN, LA MANCHA, GUIDOS
01.2011 - Current
  • Supported a client base of 20-100 daily in high-volume restaurants and bars, explaining menu items and addressing food allergy concerns. Managed orders and bills using the POS system, cultivated relationships with regular customers, and set a positive tone for guests. Ensured timely meal delivery, followed health and safety protocols, and maintained hygiene standards.

FACILITIES COORDINATOR

GLG
01.2022 - 01.2023
  • Maintained office for over 400 people including. Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment. Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

REALTOR

KELLER WILLIAMS
01.2017 - 01.2019
  • Developed and maintained client relationships through networking, postcards, and cold calling, while comparing recently sold properties to set competitive market prices. Resolved client concerns, negotiated and managed real estate transactions, and finalized sales to exceed customer expectations. Implemented strategic marketing plans and adjusted sales strategies based on market research data to increase property sales and generate leads.

INDEPENDENT CONTRACTOR

LYFT
01.2015 - 01.2019
  • Safely transported over 5000 clients. Navigating and route optimization, managing payment transactions, safe driving, providing transportation, maintaining vehicle cleanliness, offering excellent customer service, ensuring passenger safety, handling passenger requests, maintaining professionalism, and adhering to Lyft policies and guidelines.

ACCOUNT MANAGER

RENT-A-CENTER
01.2010 - 01.2012
  • Customer relationship management for up to 30 clients at a time from start-to-finish. Sales and rental agreement management, account monitoring and maintenance, collections and delinquency management, product delivery and customer service, cross-selling and upselling, and administrative tasks. Set and achieved company defined sales goals. Developed, maintained and utilized diverse client base.

ASSISTANT MANAGER

SUSHI SAN
01.2008 - 01.2010
  • Managed a team of 20-25 people by creating schedules, monitoring call-outs, and defining clear targets. Conducted inventory counts, identified customer needs, and communicated with supply chain and quality teams. Evaluated employee performance, provided constructive feedback, and maintained team priorities and schedules.

CAMERA OPERATOR AND OPERATIONS TECHNICIAN

WICD NEWS CHANNEL 15
01.2007 - 01.2009
  • Operating cameras, following director's instructions, setting up shots, operating camera controls, capturing live events, maintaining equipment, technical setup and maintenance, studio and control room operations, audio mixing and monitoring, running teleprompter, graphics and effects integration, transmitting and streaming, and collaborating with production team. Collaborated with team members to develop content and message of over 2000 hours of footage.

Education

Personal Training and Nutrition Coach -

NASM
09.2022

Bachelor of Liberal Arts and Sciences - Communication

University of Illinois
01.2014

Associates in Liberal Arts and Sciences - Communication, Journalism

Parkland College
01.2007

MBA -

Texas A&M
Corpus Christi
08-2027

Skills

  • Exceptional interpersonal and communication skills - Proficient in sales techniques and account management - Strong problem-solving abilities - Ability to work effectively in fast-paced environment - Excellent time management and organizational skills - Attention to detail - Adaptability and Flexibility - Collaborative teamwork - Learning and development

Timeline

FACILITIES COORDINATOR

GLG
01.2022 - 01.2023

REALTOR

KELLER WILLIAMS
01.2017 - 01.2019

INDEPENDENT CONTRACTOR

LYFT
01.2015 - 01.2019

LEAD SERVER AND BARTENDER

KOME SUSHI, FRESAS CHICKEN, LA MANCHA, GUIDOS
01.2011 - Current

ACCOUNT MANAGER

RENT-A-CENTER
01.2010 - 01.2012

ASSISTANT MANAGER

SUSHI SAN
01.2008 - 01.2010

CAMERA OPERATOR AND OPERATIONS TECHNICIAN

WICD NEWS CHANNEL 15
01.2007 - 01.2009

Bachelor of Liberal Arts and Sciences - Communication

University of Illinois

Associates in Liberal Arts and Sciences - Communication, Journalism

Parkland College

Personal Training and Nutrition Coach -

NASM

MBA -

Texas A&M

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