Amanda Like
Austin,TX
Summary
Dedicated and results-driven Customer Service Representative with a solid background in account management, sales and service industry. Proven ability to deliver exceptional customer experiences while driving revenue growth. Seeking to leverage strong interpersonal skills and extensive industry knowledge to contribute to a dynamic customer service team.
Overview
22
22
years of professional experience
Work History
SERVER
KOME SUSHI
01.2023 - Current
- Greeting guests, taking orders, serving food and drinks, anticipating people's needs, organizing, time management, upselling and recommending, checking on guests, handling payments, maintaining cleanliness, collaborating with team members, mixing drinks, adhering to safety and hygiene standards, and operating bar equipment.
FACILITIES COORDINATOR
GLG
01.2022 - 01.2023
- Maintenance management, space planning and allocation, facility safety and security, vendor management, inventory and supplies management, budgeting and cost control, facility documentation and reporting, environmental sustainability, tenant and occupant relations, and project coordination.
SERVER
FRESA'S CHICKEN AL CARBON
01.2020 - 01.2023
- Greeting guests, taking orders, serving food and drinks, anticipating people's needs, organizing, time management, upselling and recommending, checking on guests, handling payments, maintaining cleanliness, collaborating with team members, mixing drinks, adhering to safety and hygiene standards, and operating bar equipment.
BARTENDER
LA MANCHA
01.2017 - 01.2020
- Greeting guests, taking orders, serving food and drinks, anticipating people's needs, organizing, time management, upselling and recommending, checking on guests, handling payments, maintaining cleanliness, collaborating with team members, mixing drinks, adhering to safety and hygiene standards, and operating bar equipment.
REALTOR
KELLER WILLIAMS
01.2017 - 01.2019
- Client representation, property marketing, property search and evaluation, client consultation and guidance, negotiation and offers, transaction management, networking and relationship building, market and analysis research, legal and ethical compliance, continuing education and professional development.
INDEPENDENT CONTRACTOR
LYFT
01.2015 - 01.2019
- Navigating and route optimization, managing payment transactions, safe driving, providing transportation, maintaining vehicle cleanliness, offering excellent customer service, ensuring passenger safety, handling passenger requests, maintaining professionalism, and adhering to Lyft policies and guidelines.
LEAD SERVER
BLACK SHEEP LODGE
01.2016 - 01.2017
- Greeting guests, taking orders, serving food and drinks, anticipating people's needs, organizing, time management, upselling and recommending, checking on guests, handling payments, maintaining cleanliness, collaborating with team members, mixing drinks, adhering to safety and hygiene standards, and operating bar equipment.
BARTENDER
GUIDO'S BAR AND GRILL
01.2012 - 01.2015
- Greeting guests, taking orders, serving food and drinks, anticipating people's needs, organizing, time management, upselling and recommending, checking on guests, handling payments, maintaining cleanliness, collaborating with team members, mixing drinks, adhering to safety and hygiene standards, and operating bar equipment.
ACCOUNT MANAGER
RENT-A-CENTER
01.2010 - 01.2012
- Customer relationship management, sales and rental agreement management, account monitoring and maintenance, collections and delinquency management, product delivery and customer service, cross-selling and upselling, and administrative tasks.
ASSISTANT MANAGER
SUSHI SAN
01.2008 - 01.2010
- Supervision and leadership, staff training and development, customer service, inventory management, quality control, financial management, scheduling and shift management, marketing and promotions, compliance and safety, and team collaboration.
CAMERA OPERATOR AND OPERATIONS TECHNICIAN
WICD NEWS CHANNEL 15
01.2007 - 01.2009
- Operating cameras, following director's instructions, setting up shots, operating camera controls, capturing live events, maintaining equipment, adhering to safety guidelines, technical setup and maintenance, studio and control room operations, audio mixing and monitoring, running the teleprompter, graphics and effects integration, transmitting and streaming, compliance and quality control, and collaborating with the production team.
CATERING
TOWN AND COUNTRY CATERING
01.2003 - 01.2008
- Greeting guests, taking orders, serving food and drinks, anticipating people's needs, organizing, time management, upselling and recommending, checking on guests, handling payments, maintaining cleanliness, collaborating with team members, mixing drinks, adhering to safety and hygiene standards, and operating bar equipment.
Education
Personal Training and Nutrition Coach -
NASM
Austin, TXBachelor of Liberal Arts and Sciences - Communication
University of Illinois
Champaign, IL01.2014
Associates in Liberal Arts and Sciences - Communication, Journalism
Parkland College
Champaign, IL01.2007
Skills
- Exceptional interpersonal and communication skills
- Proficient in sales techniques and account management
- Strong problem-solving abilities
- Ability to work effectively in a fast-paced environment
- Excellent time management and organizational skills
- Technical proficiency
- Troubleshooting skills
- Attention to detail
- Adaptability and Flexibility
- Quality control
- Collaborative teamwork
- Learning and development
- Table Setting
- Order Management
- Beverage Preparation
- Safe Food Handling
- Guest Engagement
- Food and beverage pairings
Volunteer Experience
HABITAT FOR HUMANITY IN AUSTIN, TX
Gardening and Writing
I maintain a collection of over 50 plants throughout my home and back patio, including succulents, vegetables, and flowers. This daily care routine brings me great joy and peace, demonstrating my commitment to nurturing and attention to detail. Additionally, I enjoy writing short stories inspired by my vivid dreams, often leading to creative and adventurous narratives.
Timeline
SERVER
KOME SUSHI
01.2023 - Current
FACILITIES COORDINATOR
GLG
01.2022 - 01.2023
SERVER
FRESA'S CHICKEN AL CARBON
01.2020 - 01.2023
BARTENDER
LA MANCHA
01.2017 - 01.2020
REALTOR
KELLER WILLIAMS
01.2017 - 01.2019
LEAD SERVER
BLACK SHEEP LODGE
01.2016 - 01.2017
INDEPENDENT CONTRACTOR
LYFT
01.2015 - 01.2019
BARTENDER
GUIDO'S BAR AND GRILL
01.2012 - 01.2015
ACCOUNT MANAGER
RENT-A-CENTER
01.2010 - 01.2012
ASSISTANT MANAGER
SUSHI SAN
01.2008 - 01.2010
CAMERA OPERATOR AND OPERATIONS TECHNICIAN
WICD NEWS CHANNEL 15
01.2007 - 01.2009
CATERING
TOWN AND COUNTRY CATERING
01.2003 - 01.2008
Personal Training and Nutrition Coach -
NASM
Bachelor of Liberal Arts and Sciences - Communication
University of Illinois
Associates in Liberal Arts and Sciences - Communication, Journalism
Parkland College
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