Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Walmart
11.2020 - Current
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Implemented loss prevention strategies, significantly reducing shrinkage.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Janitorial Maintenance Supervisor
Eagle Building Services, LTD
07.2015 - 03.2021
Conducted regular inspections of facilities to identify potential hazards or areas requiring attention, addressing issues promptly to maintain a clean and safe environment.
Managed waste disposal processes according to environmental regulations, ensuring proper handling of hazardous materials and recycling efforts where applicable.
Collaborated with other departments to address maintenance concerns promptly and efficiently while minimizing disruption to operations.
Contributed to the overall success of the organization by taking on additional responsibilities when necessary and collaborating effectively with other departments.
Achieved a high level of customer satisfaction by maintaining impeccable facility standards, addressing concerns quickly, and effectively resolving any issues that arose.
Improved cleanliness and overall appearance of the facility by implementing rigorous cleaning schedules and maintenance routines.
Addressed customer feedback and complaints to maximize satisfaction.
Assistant Childcare Director
Southern Branch YMCA
03.2012 - 06.2015
Coordinated field trips and extracurricular activities to broaden children''s experiences outside the classroom setting.
Promoted diversity awareness within the center through inclusive educational materials, trainings, or guest speakers.
Enhanced parent satisfaction by maintaining open communication and addressing concerns promptly.
Maintained compliance with state licensing requirements through diligent record-keeping and timely report submissions.
Cultivated partnerships with local organizations to enhance resources available for children''s learning experiences.
Collaborated with teachers to develop age-appropriate curriculum, promoting cognitive and social development.
Supported families in accessing financial assistance programs when needed, reducing barriers to childcare services.
Facilitated conflict resolution among staff members, fostering collaborative problem-solving approaches.
Engaged with parents and families to build positive relationships for children to thrive.
Managed program paperwork and child records to comply with state requirements.
Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.