Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

AMANDA LINCOLN

Birch Run

Summary

Scheduling professional equipped to drive efficiency and coordinate complex schedules seamlessly. Proven ability to lead teams, adapt to evolving demands, and ensure optimal resource allocation. Strong expertise in time management, communication, and strategic planning fosters high productivity and reliable outcomes in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Scheduling Manager

Cornerstone Caregiving
11.2024 - Current
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
  • Reduced staff overtime hours by optimizing schedules and minimizing conflicts.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Attended assessments with potential clients and their loved ones to go over rates, care plan and contract.

STORE SUPERVISOR

Sheldon Medical Supply
03.2018 - 09.2024
  • Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations and standards.
  • Fostered positive employee relationships through communication, training and coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored progress and enforced deadlines.
  • Kept work flowing smoothly in and out of departments by working closely with shipping, warehouse and other personnel.
  • Established strong relationships with insurance providers, ensuring accurate billing, reimbursement processes and assisting with prior authorizations.
  • Coordinated with healthcare professionals to assess patient needs and recommend appropriate medical equipment solutions.
  • Collaborated with interdisciplinary teams to ensure timely delivery of appropriate medical equipment.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

SHIFT MANAGER

Culvers
01.2015 - 03.2018
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Trained workers in food preparation, money handling and cleaning.
  • Coached team on food safety and sanitation processes, customer service, menu education and up-selling.
  • Entered orders in to computer system to send details to kitchen, mentioning customer special requests and food allergies.
  • Disciplined staff to address issues promptly and provide constructive feedback.

CREW MEMBER

Burger King
08.2011 - 12.2014
  • Performed cleaning duties, wiping tables and restocking.
  • Kept restaurant lobby, front counter, drive-thru and kitchen neat and clean throughout shift.
  • Prepared quality products while maintaining portion control and presentation within service goals.
  • Drove team success by completing assigned tasks quickly.
  • Greeted customers to take food orders and provide menu information.

Education

GENERAL -

Baker College
Flint, MI

HIGH SCHOOL DIPLOMA - GENERAL

Chesaning Union High School
Chesaning, MI
05.2013

Skills

  • Training
  • Planning and Coordinating
  • Call Center Operations
  • Client Support
  • Team Supervision
  • Leadership
  • Decision-Making
  • Documentation skills
  • Employee scheduling
  • Customer Service
  • Cash Handling
  • Multi-line phone system

Interests

  • Gardening
  • Reading
  • Crafting and DIY Projects
  • Outdoor Recreation
  • Animal Care

Timeline

Scheduling Manager

Cornerstone Caregiving
11.2024 - Current

STORE SUPERVISOR

Sheldon Medical Supply
03.2018 - 09.2024

SHIFT MANAGER

Culvers
01.2015 - 03.2018

CREW MEMBER

Burger King
08.2011 - 12.2014

HIGH SCHOOL DIPLOMA - GENERAL

Chesaning Union High School

GENERAL -

Baker College

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