Amanda Lindberg
Colton,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Fancy Fabric and Props/ Lila & Leo
05.2021 - Current
- Handling all incoming emails on various platforms such as Outlook, Facebook, Instagram, SMS text, and Etsy
- Assist customers promptly and cheerfully with inquiries about products, policies, damaged items, and shipping concerns
- Manage claims via UPS or USPS
- Create shipping labels for both US and international customers
- Ensure all products are packaged and shipped within our standard processing times
- Manage the marketing aspects of the business by creating fun and creative posts on Facebook and Instagram
- Oversee web design, ensuring our pages are visually appealing and up-to-date with product descriptions, pricing, and in-use images
- Handle inventory management by organizing products and recording them in the Shopify system and Etsy
- Manage product purchasing for incoming orders, ensuring they are printed and processed within our standard processing times
Agent / BDC
Spreen Acura
01.2018 - 05.2021
- Provided exceptional customer service and effectively communicate with online vehicle inquiries
- Make up to 150+ phone calls daily, along with sending text messages and emails to customers and potential customers
- Guide customers in selecting the best vehicle to meet their needs and preferences
- Offer detailed information on monthly payments, leasing options, and other necessary vehicle details
- Schedule appointments for test drives and vehicle purchases
- Work out of a CRM system
Sales Representative
UPS
01.2017 - 01.2018
- Ensured customers felt confident that their packages were packed securely and would arrive on time
- Handled computer tasks such as formatting documents for customers, including resizing photos and typing up brochures or other documents
- Managed printer tasks, including sending faxes, scanning documents and emailing them, making copies, and enlarging prints
- Performed various other services at UPS, such as taking passport photos, opening mailboxes, and conducting live scans/fingerprints
Cashier
Fuddruckers
01.2016 - 01.2017
- Provided customers with a positive and exceptional dining experience
- Enthusiastically greeted guests, took orders, and assisted in preparing them
- Maintained a respectful and courteous attitude towards both customers and team members
- Bussing and cleaning tables, ensuring the restaurant remained clean and orderly
- Verified and stocked all necessary items, and ensured the restaurant was prepared for the next business day
Education
Diploma -
Redlands High School
Redlands, CAAA - American Sign Language and Medical Terminology
Crafton Hills College
Yucaipa, CAAA - American Sign Language and Medical Terminology
San Bernardino Valley College
San Bernardino, CASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Self starter
- Problem solving
Timeline
Assistant Manager
Fancy Fabric and Props/ Lila & Leo
05.2021 - Current
Agent / BDC
Spreen Acura
01.2018 - 05.2021
Sales Representative
UPS
01.2017 - 01.2018
Cashier
Fuddruckers
01.2016 - 01.2017
AA - American Sign Language and Medical Terminology
Crafton Hills College
AA - American Sign Language and Medical Terminology
San Bernardino Valley College
Diploma -
Redlands High School