Amanda Lindsay

34842 SW 188th Way, Homestead,FL

Summary

Highly motivated and enthusiastic individual with excellent communications skills and high level of initiative and a positive approach to work. Looking for a position where i can help others with my ability to multitask and relate with different personalities in a professional and friendly manner.

Work History

Call Center Representative

Assurant Insurance Company

Miami, Florida

Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Completed required training programs to expand knowledge of services offered.
Helped customers file claims online and over the phone regarding company policies.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Kept conversations going with customers without prolonged hold times.
Responded to customer inquiries, resolving issues and providing information on products, services, and promotions.
Demonstrated flexibility by working varied hours, including nights, weekends, and holidays to meet high volume call demands.
Assisted customers with feeling confident about their claims.

Customer Service

Diced Restaurant

Miami, FL

Built positive relationships with customers by providing exceptional customer service.
Assisted management with daily tasks as required.
Provided meal recommendations based on individual customer questions.
Assisted the back of house as needed.
Took food orders over the phone and in person.
Upsold food items to customers related to their purchases.
Analyzed customer feedback and provided solutions to improve customer service.
Developed a deep understanding of customer service principles and customer service best practices.

Customer Service and Cashier

MadRag Retail Store

Miami, FL

Greeted customers entering store and responded promptly to customer needs.
Processed transactions and managed customer demands in a fast-paced and friendly manner.
Assisted with store operations, including merchandise sets, replenishment, and maintaining high visual and hygiene standards.
Prepared new merchandise to go out on the sales floor.
Received cash and credit card payments from customers.
Assisted management with scheduling, bundling matching items for display, along with other tasks.
Assisted in maintaining store cleanliness, visual merchandising, and operational standards, ensuring the store met management expectations.
Delivered exceptional customer service in a fast-paced retail environment,increasing customer satisfaction and fostering repeat business.
Organized merchandise that customers decided not to purchase.
Handled returns and refunds complying with the store policies.

Education

Addiction Studies Counseling Certification -

Miami Dade College

Miami, FL

Skills

Client Engagement & Relationship Building: Skilled in identifying client needs and providing tailored assistance
Merchandising & Visual Standards: Strong understanding of visual displays and experience maintaining store presentation
Inventory Management: Experienced in stock, shelves and racks replenishment

Communication: Excellent written and verbal communication skills, with ability to engage clients and influence purchasing decisions
Teamwork & Collaboration: Able to work well in a team-oriented environment, collaborating with colleagues and management to maintain store standards
Technology: Computer literate Familiar with web browsers and basic computer applications, as well as data entry

Languages

English

Native or Bilingual

Spanish

Limited Working

Timeline

Call Center Representative

Assurant Insurance Company

Customer Service

Diced Restaurant

Customer Service and Cashier

MadRag Retail Store

Addiction Studies Counseling Certification -

Miami Dade College