Call Center Representative
Assurant Insurance Company
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Completed required training programs to expand knowledge of services offered.
- Helped customers file claims online and over the phone regarding company policies.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Kept conversations going with customers without prolonged hold times.
- Responded to customer inquiries, resolving issues and providing information on products, services, and promotions.
- Demonstrated flexibility by working varied hours, including nights, weekends, and holidays to meet high volume call demands.
- Assisted customers with feeling confident about their claims.
