Amanda Liner
Las Vegas
Summary
At ASSA ABLOY Level LLC, I utilized my expertise in data reporting and relationship building to boost customer satisfaction by 20%. My skills in process optimization and effective communication helped cultivate strong customer relationships, leading to significant improvements in operational performance and customer retention strategies. With 2 years of experience in optimizing processes and enhancing operational efficiency, I have demonstrated the ability to use data analysis to inform strategic decisions, streamline workflows, and improve customer satisfaction. I have a proven track record of collaborating with cross-functional teams to drive performance improvements and achieve organizational objectives.
Overview
2
2
years of professional experience
Work History
Operations Analyst
ASSA ABLOY Level LLC
04.2023 - 02.2025
- -Fostered strong relationships with customers, ensuring high retention rates and satisfaction scores.
- Acted as a subject matter expert by providing in-depth knowledge of product features and functions to both customers and team members.
- Implemented data-driven strategies to identify customer needs, resulting in a 20% increase in successful issue resolution.
- Collaborated with cross-functional teams to enhance product offerings based on customer feedback and insights.
- Managed key performance indicators (KPIs) related to customer support effectiveness, consistently achieving and exceeding targets.
- Assisted customers in troubleshooting product issues while maintaining a high level of professionalism and patience.
- Utilized data analysis to improve customer experience and drive engagement, contributing to a 15% increase in net promoter score (NPS).
- Documented customer interactions and feedback to streamline processes and enhance service delivery.
- Conducted training sessions for new team members, sharing best practices for customer interaction and support tools.
- Efficiently processed Return Merchandise Authorizations (RMAs) and Hardware Warranty Returns (HWRs) in a timely manner.
- Developed data-driven insights and reports to inform senior management about operational performance and identify improvement opportunities.
- Collaborated with product and customer support teams to refine service delivery processes, resulting in a 20% increase in customer satisfaction scores.
- Enhanced KPI management by implementing new tracking methods, consistently achieving and exceeding targets.
- Facilitated cross-departmental meetings to gather insights and feedback for ongoing process improvements.
- Standardized documentation practices to ensure clarity and compliance across operations.
- Conducted training for team members on best practices in operational analytics and performance monitoring.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
Education
Accreditation - Cyber Security
California State University, Long Beach
Long Beach, CA02-2023
Skills
- Data Reporting Expertise
- Process Optimization
- Process Efficiency Improvement
- Proficient in Data Analysis Tools
- Relationship Building
- Subject Matter Expert
- Data-Driven Decision Making
- Customer Retention Strategies
- KPI Management
- Multitasking
- Experienced in Salesforce CRM
- Attention to detail
- Problem-solving
- Effective communication
Timeline
Operations Analyst
ASSA ABLOY Level LLC
04.2023 - 02.2025
Accreditation - Cyber Security
California State University, Long Beach
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