Amanda Lipscomb
Kellogg,ID
Summary
Dynamic Office Coordinator with extensive experience at Kootenai Medical Center, excelling in patient management and process optimization. Proven track record in enhancing office efficiency and training staff, while delivering exceptional customer service. Adept at problem-solving and implementing effective procedures, ensuring smooth operations and high-quality outcomes in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Office Coordinator
Kootenai Medical Center
Coeur d'Alene, Idaho
07.2022 - Current
- Managed office communications and coordinated schedules for team members.
- Assisted in the planning and execution of company events and meetings.
- Developed and implemented office procedures to enhance efficiency.
- Facilitated onboarding processes for new employees, ensuring smooth transitions.
- Followed up with patient inquiries via phone or email, promptly.
- Prepared agendas for meetings and took minutes during meetings.
- Handled confidential information in a discreet manner.
- Ensured compliance with company policies regarding health and safety regulations.
- Delegated work to staff, setting priorities and goals.
- Recruited, interviewed and selected employees to fill vacant roles.
- Provided administrative support for all departments in the organization as necessary.
- Scheduled appointments for staff members using Outlook calendar system.
- Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
- Guided team members to minimize delays and maintain high-quality daily production.
- Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes.
- Collaborated closely with staff to effectively smooth and improve office operations.
- Processed payroll for employees on KRONOS.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Lead Outpatient Service Coordinator
Kootenai Clinic Gastroenterology
Coeur d’ Alene
11.2015 - 06.2022
- Developed and maintained effective communication with medical staff and patients.
- Assisted patients with insurance verification and pre-authorization processes.
- Trained new staff on clinic protocols and patient interaction best practices.
- Enter patient information in multiple systems.
- Send secondary authorization request for our Veteran patients.
- Participated in multiple RPIs.
- Check in patients for their office appointments.
- Check out patients when they have finished with their clinic appointments.
- Coordinated patient appointments and managed scheduling for gastroenterology services.
- Handled incoming calls and inquiries from patients.
Receptionist
Bird Family Dental
Kellogg
06.2013 - 10.2015
- Scheduled patient appointments to optimize clinic workflow.
- Managed incoming phone calls to address patient inquiries and concerns.
- Processed monthly statements and ensured timely delivery to patients.
- Collected co-payments and recorded transactions accurately.
- Completed insurance claims for patients and submitted for reimbursement.
- Checked in patients upon arrival to streamline appointment flow.
- Deposited bank payments received from patients and insurance companies.
- Made reminder calls to reduce no-show rates for patient appointments.
Dental Assistant/Receptionist
Michael J Claymore DDS.
Pinehurst, ID
09.2005 - 05.2013
- Managed patient appointment scheduling to ensure optimal flow and efficiency.
- Handled incoming phone calls, providing necessary information and assistance.
- Processed monthly statements and co-payments for patient accounts.
- Completed and submitted insurance claims accurately for timely reimbursements.
- Checked in patients upon arrival to streamline appointment procedures.
- Recorded payments received from patients or insurance companies for accurate accounting.
- Executed bank deposits to maintain financial integrity of practice.
- Conducted reminder calls to patients regarding scheduled appointments.
- Assisted dentists during procedures to ensure efficient workflow.
Education
High school or equivalent -
Kellogg High School
Kellogg06.2000
Learning to Lead, Preceptor Training Workshop, Let’s Meet! How to Run an Effective Meeting, Conflict Communication, QPR Suicide Prevention Gatekeeper Program, Time Management, Clinic Excellence, Guiding Change, Everyday Communication, Impactful Communication, Communication on the Tipping Point, Leadership Development-Change Management
Kootenai Health
Skills
- 20 years of customer service
- 20 years of medical field experience
- Patient management
- Problem solving
- Employee training
- Time management
- Administrative support
- Process improvement
- Office administration
- Process optimization
References
Available by request.
Timeline
Office Coordinator
Kootenai Medical Center
07.2022 - Current
Lead Outpatient Service Coordinator
Kootenai Clinic Gastroenterology
11.2015 - 06.2022
Receptionist
Bird Family Dental
06.2013 - 10.2015
Dental Assistant/Receptionist
Michael J Claymore DDS.
09.2005 - 05.2013
High school or equivalent -
Kellogg High School
Learning to Lead, Preceptor Training Workshop, Let’s Meet! How to Run an Effective Meeting, Conflict Communication, QPR Suicide Prevention Gatekeeper Program, Time Management, Clinic Excellence, Guiding Change, Everyday Communication, Impactful Communication, Communication on the Tipping Point, Leadership Development-Change Management
Kootenai Health
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