Amanda Little
Halfmoon,New York
Summary
Serviced-focused General Manager and Sales Leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
General Manager
TownePlace Suites By Marriott Albany Airport
09.2021 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to 40 personnel in navigating and resolving snags in productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Director of Sales and Marketing
Courtyard By Marriott And Residence Inn
07.2016 - 09.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed and forecasted monthly sales data of existing marketed companies within 3% of company standards.
- Conducted market research to identify customer needs and preferences.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Implemented systems and procedures to increase sales.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Restaurant and Event Manager
Inlet Golf Club
06.2013 - 08.2016
- Managed administrative logistics for PGA Adirondack Golf Course in event planning, event booking, and event promotions.
- Assembled creative and innovative event attractions based on internal capabilities.
- Liaised with clients to determine exact event requirements.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Implemented protocols and procedures to effectively manage planning process.
Banquet Bartender
JW Marriott Orlando Grande Lakes
04.2004 - 04.2016
- Prepared for large scale events from 25-1800 guests by setting up bar, stocking supplies, and arranging tables.
- Set up glassware, liquor, and other necessary supplies for special events.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Catering Office Manager
Walt Disney World Swan And Dolphin Resort
06.1997 - 04.2004
- Managed and oversaw all office operations of a team of 6 administrative assistants while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
Education
Bachelor of Science - Political Science
Radford University
Radford, VA05.1992
Skills
- Customer Relationship Management
- P&L Management
- Staff Supervision
- Customer Retention
- Operations Oversight
- Training and Development
- Market Analysis
- Client Account Management
Accomplishments
TownePlace Suites Culture Council
Connect U
Timeline
General Manager
TownePlace Suites By Marriott Albany Airport
09.2021 - Current
Director of Sales and Marketing
Courtyard By Marriott And Residence Inn
07.2016 - 09.2021
Restaurant and Event Manager
Inlet Golf Club
06.2013 - 08.2016
Banquet Bartender
JW Marriott Orlando Grande Lakes
04.2004 - 04.2016
Catering Office Manager
Walt Disney World Swan And Dolphin Resort
06.1997 - 04.2004
Bachelor of Science - Political Science
Radford University
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