Amanda Livengood-Albertson
New Port Richey,USA
Summary
Detail-oriented and adaptable professional with proven experience in high-pressure, deadline-driven environments, including processing time-sensitive payments, maintaining confidential records, providing technical support, and delivering professional customer service. Skilled in multitasking, clear communication, compliance with regulations, workflow coordination, and quick problem-solving—skills directly transferable to emergency management support roles such as preparedness coordination, administrative operations, resource management, and stakeholder communication. Current Bachelor of Science student in Emergency Management (expected Summer 2026), seeking entry-level opportunities to contribute to public safety and disaster response efforts in the Pasco County area.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Administrative Support / Payment Processing
Alabama Central Disbursement Division (ACDD), Administrative Office of Courts (AOC)
Montgomery, AL
01.2020 - 12.2022
- Processed high-volume, time-sensitive court-ordered payments and child support disbursements in a fast-paced, regulated central disbursement environment, ensuring 100% accuracy, timely fund distribution, and strict adherence to state and federal compliance standards.
- Maintained and updated confidential financial/case records using specialized state systems and Microsoft Office Suite; identified and resolved discrepancies to support operational reliability and prevent delays in disbursements.
- Delivered professional phone and email support to stakeholders, providing clear, calm communication, resolving inquiries, and de-escalating conflicts in high-stress situations.
- Coordinated daily workflows and information sharing among team members, contributing to efficient operations and preparedness in a deadline-driven public service setting.
Server / Customer Service Professional
The Catfish House
Millbrook, AL
03.2017 - 12.2022
- Delivered consistent, high-quality service in a fast-paced, high-pressure restaurant setting, multitasking orders, payments, and resolutions while maintaining professionalism and composure.
- Handled cash/credit transactions with complete accuracy, resolved customer concerns promptly through effective communication and conflict resolution, and upheld workflow standards throughout shifts.
- (concurrent with other roles)
IT Help Desk Intern
Administrative Office of Courts (AOC)
Montgomery, AL
08.2019 - 12.2019
- Provided technical support (hardware, software, printers, scanners, remote desktop) to court personnel across the state, minimizing disruptions to critical systems in a high-stakes operational environment.
- Managed ticketing systems for issue logging, resolution documentation, and follow-up tracking; re-imaged computers and handled inventory/equipment distribution to ensure readiness.
- Responded efficiently to support calls, delivering policy-compliant solutions under time constraints and honing crisis communication and rapid troubleshooting skills.
Education
Bachelor of Science - Emergency Management
Columbia Southern University
Orange Beach, AL06.2026
Associate in Applied Science - Computer Information Systems (CIS)
Trenholm State Community College
Montgomery, AL12.2019
Skills
- Crisis & Professional Communication / Stakeholder Coordination
- Multitasking & Rapid Decision-Making in High-Pressure Settings
- Technical Support (Hardware, Software, Remote Desktop, Peripherals)
- Ticketing Systems, Documentation & Data Entry/Management
- Microsoft Office Suite & Regulatory/State Systems Proficiency
- Inventory, Equipment & Resource Coordination
- Regulatory Compliance & Confidential Information Handling
- Customer Service, Conflict Resolution & De-escalation
- Transferable Emergency Preparedness Support (High-Stakes Operations, Workflow Reliability)
Additional Information
- Strong interest in Pasco County Office of Emergency Management volunteer/intern opportunities to gain hands-on exposure.
- References available upon request.
Timeline
Administrative Support / Payment Processing
Alabama Central Disbursement Division (ACDD), Administrative Office of Courts (AOC)
01.2020 - 12.2022
IT Help Desk Intern
Administrative Office of Courts (AOC)
08.2019 - 12.2019
Server / Customer Service Professional
The Catfish House
03.2017 - 12.2022
Associate in Applied Science - Computer Information Systems (CIS)
Trenholm State Community College
Bachelor of Science - Emergency Management
Columbia Southern University