Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Lloyd

Waukee,IA

Summary

Results-oriented leader dedicated to fostering team motivation and achieving outstanding outcomes. Strong background in applying knowledge and skills to enhance team performance.

Overview

22
22
years of professional experience

Work History

Front Desk Agent

Aloft Hotel
12.2024 - Current
  • Ensured warm and welcoming experiences for guests through effective check-in processes.
  • Efficiently managed reservations, including check-ins, check-outs, and room assignments.
  • Addressed guest inquiries and resolved issues promptly while adhering to Marriott standards.
  • Delivered accurate information regarding hotel amenities and local attractions to enrich guest experiences.
  • Kept work area clean and ensured lobby and pool areas remained prepared for guests.

Customer Service Manager

Market Rite Business Solutions
07.2019 - 11.2024
  • Actively coached and motivated the team to consistently meet and exceed daily and weekly performance goals.
  • Successfully resolved escalated customer calls, ensuring customer satisfaction and minimizing negative impact.
  • Collaborated closely with upper management to share detailed performance reports, analyze sales trends, and discuss strategies to improve call quality and overall performance.
  • Conducted regular one-on-one and team coaching sessions to provide constructive feedback, set clear expectations, and establish achievable goals.

Assistant General Manager

Wawa
06.2012 - 06.2019
  • Responsibilities included maintaining a safe and clean store environment, managing front-end operations (registers, cash drawers, bank deposits), overseeing inventory and truck orders, creating employee schedules, and training new hires.

Front Desk Supervisor

Courtyard by Marriott
10.2009 - 06.2012
  • Greeted guests warmly and efficiently, providing a positive first impression.
  • Accurately registered guests, assigned rooms, and addressed special requests.
  • Responded promptly to guest inquiries and resolved issues to their satisfaction.
  • Collaborated with housekeeping, front desk, and other departments to ensure seamless guest experiences.
  • Maintained a clean and organized workspace.
  • Trained new hires

Customer Service Team Lead

Wells Fargo
09.2006 - 08.2009
  • Responded to customer calls concerning credit card accounts, processing balance transfers, payments, and recommending additional financial products.

Crew Member (Part-time) Weekends

Dairy Queen
08.2003 - 06.2006
  • Took orders and Made products for customers. Cleaned, mopped, stocked, and earned extra money on the weekends.

Education

Bachelor's degree - Business Administration (BSBA)

Old Dominion University
Norfolk, VA
06.2008

Associate's degree - Business Administration

Tidewater Community College
Virginia Beach, VA
06.2006

Skills

  • Client relations
  • Cash handling
  • Leadership in teams
  • Effective decision-making
  • Analytical problem-solving
  • Training and development of staff
  • Management of personnel
  • Retail operations oversight
  • Workforce scheduling
  • Interviewing and recruitment
  • Hospitality
  • Front Desk

Timeline

Front Desk Agent

Aloft Hotel
12.2024 - Current

Customer Service Manager

Market Rite Business Solutions
07.2019 - 11.2024

Assistant General Manager

Wawa
06.2012 - 06.2019

Front Desk Supervisor

Courtyard by Marriott
10.2009 - 06.2012

Customer Service Team Lead

Wells Fargo
09.2006 - 08.2009

Crew Member (Part-time) Weekends

Dairy Queen
08.2003 - 06.2006

Bachelor's degree - Business Administration (BSBA)

Old Dominion University

Associate's degree - Business Administration

Tidewater Community College

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