Amanda L. McKinney
Abilene,TX
Summary
To secure a responsible position within an organization where knowledge and experience can contribute to success of the company as well as myself personally.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduling Representative
Hendrick Clinic
07.2025 - Current
- Organized special events or meetings within the organization by coordinating logistics such as room assignments, equipment setup, and attendee registration.
- Assisted in reducing staff overtime costs by closely monitoring work hours and making necessary schedule adjustments.
- Conducted regular audits of scheduling practices to identify areas for improvement and implement corrective measures as needed.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Consistently met or exceeded performance metrics related to appointment bookings, cancellations, and rescheduling rates.
- Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
Ophthalmic Medical Tech
Eye Associates, Inc.
09.2018 - Current
- Intake/medical history for all patients, ordering and billing of all contact lenses, scheduling, reception, cashier and all other general office duties. Performs vision and diagnostic testing. Provide patient care by providing eye related clinical tasks as directed.
Patient Access Coordinator
Hendrick Clinic
01.2020 - 07.2025
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Participated in continuous improvement initiatives, collaborating with team members to identify areas of opportunity and develop plans for enhancement.
Lead RCP/Medication Aide/Transportation Aide/Concierge
Marcy Place Assisted Living Facility
11.2016 - 09.2018
- Lead resident care partner, answer patient call pendants, turn or reposition bedridden patients. Managed medication distribution to patients. Coordinated transportation for patients to medical and other appointments. Worked directly under executive director for facility. Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking or exercising.
- Review patients’ dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
CNA/Patient Care Tech
Shannon Medical Center
11.2015 - 02.2016
- Answer patient call signals, signal lights, bells or intercom systems to determine patient’s needs. Turn or reposition bedridden patients. Provide physical support to assist patients to perform daily living activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking or exercising.
- Review patients’ dietary restrictions, food allergies and preferences to ensure patient receives appropriate diet. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Weekend Supervisor
Grandview Nursing Home
06.2010 - 06.2015
- Weekend supervisor for 10-11 CNA’s per shift. Answer patient call signals, signal lights, bells or intercom systems to determine patient needs. Turn or reposition bedridden patients. Provide physical support to assist patients to perform daily living activities such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Review patients’ dietary restrictions, food allergies, and preferences to ensure patient received appropriate diet. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Education
High School Diploma -
Abilene High School
Abilene, TexasSkills
- Proficient in patient care as a CNA for 19 years
- Team management in healthcare settings
- Direct support to executive director
- Transportation logistics specialist
- Medication administration
- Ophthalmic technician
- Proficient in operating various office technologies
- Independent and collaborative work
- Adaptable learner
- Experience with UltiPro healthcare software
- Experienced with Office Mate medical software
- Experienced with MyChart patient records
Accomplishments
- Supervised team of 26 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of four in the development of Training Manual.
Certification
- Certified Nurse Aide Certification - Texas Department of Human Services
- CPR Certification - National CPR Foundation (currently expired)
Timeline
Scheduling Representative
Hendrick Clinic
07.2025 - Current
Patient Access Coordinator
Hendrick Clinic
01.2020 - 07.2025
Ophthalmic Medical Tech
Eye Associates, Inc.
09.2018 - Current
Lead RCP/Medication Aide/Transportation Aide/Concierge
Marcy Place Assisted Living Facility
11.2016 - 09.2018
CNA/Patient Care Tech
Shannon Medical Center
11.2015 - 02.2016
Weekend Supervisor
Grandview Nursing Home
06.2010 - 06.2015
High School Diploma -
Abilene High School
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