Amanda Lodyga
South Bend,IN
Summary
Dynamic, results-driven professional with extensive experience in sales operations, account management, and customer success within the healthcare industry. Proven track record of driving revenue growth, implementing effective sales strategies, and ensuring client satisfaction. Skilled in data analysis, reporting, and CRM management. Strong expertise in SaaS, clinical generative AI, and patient experience improvement. Excels in collaborating with cross-functional teams, providing consultative support, and fostering long-term relationships. Adept at leading large client implementations, facilitating trainings, and identifying growth opportunities. Thrives in fast-paced environments and consistently meets project deadlines. Committed to delivering exceptional results and driving business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Operations Analyst
Pieces Technologies
09.2022 - 04.2023
- Supported the development of pipeline from $4M to over $47M (unweighted) in just 5 months by delivering the sales team data analysis, pipeline management, and sales reporting
- Owned all reporting for executive sales meetings – pipeline growth, avg deal size, inside sales productivity
- Guided the operations of CRM (HubSpot) – with additional responsibilities of maintaining organization, creating new processes for the sales team, communicating best practices to implement, training on new functionalities, liaison to address and resolve questions related to CRM with organization
- Trained users on additional tools in the tech stack – ZoomInfo, Sales Navigator– monitored reporting on usage and the effectiveness on prospecting
- Supported the creation of standard sales documentation (SOP) – value prop, sales playbook, buyer personas, sales process cycle, competitive intel, new account setup, FAQs, lead discovery
- Served as primary and consultative expert on inside sales related activities, initiatives, and performance; synchronized weekly on executive projects and ensured alignment on “next steps” within the executive team to ensure forward movement
Sales Coordinator
Pieces Technologies
03.2022 - 09.2022
- Coordinated meetings both internal and external, created agendas, conducted discovery on meeting attendees and provided sales-related support to sales staff and coordination of sales operational activities
- Managed the workflow of business processes – including reporting, charts, and statistical support to help direct the sales department
- Created territory design for inside sales reps – assigned key accounts for outreach and managed key sales document organization – overhaul on previous Google Drive for ease access and navigation for all users
- Aided in creating an onboarding and training agenda for new sales team members and conducted market research on both prospective clients and potential competitors
- Built the process for managing grant, RFI/RFP, and nomination related activities – coordination across multiple departments to communicate intent to respond and ready forms for submission
- Promoted to Sales Operations Analyst within 5 months to better align with my skill set and to better support the sales and marketing team
Account Manager
Press Ganey
06.2015 - 03.2022
- Managed and retained relationships with individual hospitals and/or hospital systems totaling $4.2M in revenue annually – number of client partners ranged from 45 small/mid-size – 8 large strategic over tenure
- Collaborated with internal account team members to develop and maintain relationships centered on client experience and adoption, 98% retention rate
- Led large client implementations and ongoing maintenance for data collection and data reporting - tracked response and sampling rates, mailings, and returns to help clients achieve organizational goals, using CRM- related applications, CTS in under 90 days
- Worked with Sales to create value enhancement framework, interpreting client’s profile and performance, identifying growth opportunities to execute expansion and upsells (ex
- Adding surveys, SMS/text, additional service lines, additional providers)
- Served as the client's trusted advisor and product expert: hosted trainings, onboarding, and working sessions to educate clients and dug deeper into new use cases via reporting platforms
- Planned, organized, and multitasked daily to establish priorities and meet all client project deadlines
- Complex problem solving in areas of uploaded files (IT), mapping of data points (charts/tables), coordination of accounts both internally and externally – establishing relationships with cross functional areas
- Accountable for metrics and KPIs around retention rate, contract to survey time, production request decline rate, quality check rate
- Advocated internally for the customer’s needs and developed strong feedback loops with cross functional teams to be the voice of the customer
Education
Bachelor of Science - Agricultural Economics
Purdue University
2010
Skills
- Sales Operations
- Revenue Growth
- Data Analysis
- Operational Efficiency
- Pipeline Management
- CRM Management
- Client Satisfaction
- Account Retention
Certification
Lean Six Sigma – Green Belt
SuccessCOACHING - Certified Customer Success Manager
References
Available upon request
Timeline
Sales Operations Analyst
Pieces Technologies
09.2022 - 04.2023
Sales Coordinator
Pieces Technologies
03.2022 - 09.2022
Account Manager
Press Ganey
06.2015 - 03.2022
Bachelor of Science - Agricultural Economics
Purdue University