Amanda Loera

• Building the inaugural HR Services client retention program, leading to a 44% retention rate in FY24.
• Strategic Management - Develops improvement strategies to achieve targeted retention goals. Uses high business acumen to anticipate customer objections and creates effective word tracks to overcome.
• Organizational Development - Assists the HR Services division in meeting revenue and retention goals through proactive and reactive strategies. Identifies areas for improvement in retention processes to recommend technology solutions. Identifies opportunities to improve product and service offerings based on the voice of the customer.
• Change Management - Develops and maintains internal relationships to appropriately communicate and influence business units and client service.
• Data Analytics - Analyzes customer statistics to identify business and industry trends.

• Special Projects - Selected to mentor inaugural HR Advisor intern group, providing support in HR knowledge, client ser vice skills, and overall professionalism. Selected to co-manage team to create training program for newly developed Centralized Human Resource Business Partner role.
• Law Compliance - Effectively applied state, federal, and local laws to clients' employment scenarios in order to provide solutions for risk mitigation. Ensured clients are up to date with legislation changes and impacts.
• Organizational Development - Analyzed HR data and trends to help diagnose and identify workplace culture issues. Created and communicated an ongoing strategic HR action plan to achieve the client's desired outcomes and drive the client's business results. Influenced business owners to implement policies and procedures to support HR initiatives. Effectively communicated the strategic relationship between productive human resource management and core business functions.
• Employee Relations - Resolved complex HR questions and problems. Consulted clients through employee relations situations, including investigations regarding workplace harassment and discrimination. Thoughtfully recommended solutions to over 200 HR matters in FY22.
• Performance Management - Lead managers through building effective performance management processes. Reviewed job descriptions, assisted in developing tools and best practices, coached progressive discipline, and helped create realistic strategies for implementation.

Provided HR support for up to a 300-employee workforce, including 15 supervisors and managers.

• Change Management - Consulted team members and leaders through organizational transformation. Championed intervention strategies to carry company mission forward. Challenged and improved conventional processes in support of long-term goals. Identified and managed team member and leadership resistance.
• Employee Relations - Counseled managers and supervisors in handling employee relations occurrences, including disciplinary actions, employee grievances, and terminations. Assisted employees with compensation, payroll, benefits, ADA, and workers' compensation situations. Conducted employee investigations and executed suspensions and terminations.
• Staffing - Developed and executed proactive sourcing strategies to fill staffing gaps. Sourced and hired up to 150 employees during high-demand seasons. Managed applicant tracking system and tracked candidate activity. Managed hiring events for new store openings, hiring over 300 employees.
• Training - Coordinated and supervised all new hire training. Facilitated onboarding orientations. Created and executed plans for campaign trainings to ensure timely completion.