Amanda Lofton
Dallas,TX
Summary
Experienced and dedicated individual with a strong work ethic and a background in providing exceptional customer services. Detail-oriented and patient, committed to ensuring accurate and efficient access to healthcare for all individuals. Excellent communication skills and a natural ability to empathize, consistently achieving positive outcomes in interactions with patients and colleagues.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Domestic Care Manager
Self-employeed
- Constructed detailed schedules for multiple individuals, optimizing time management and organizational efficiency
- Developed and maintained strict budget guidelines, demonstrating strong financial acumen and resource management skills
- Maintained accurate financial records and executed annual report filings, ensuring compliance and transparency
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Customer Claims Representative
United Health Group
08.2022 - 10.2024
- Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
- Processed complex insurance claims adhering to benefit policies and HIPAA regulations, ensuring accuracy and compliance.
- Revised and resubmitted denied claims, reducing accounts receivable and enhancing financial performance.
- Supported departmental goals by consistently meeting or exceeding performance metrics in quality, accuracy, and timeliness.
Patient Support Specialist
AbbVie
04.2019 - 08.2022
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Decreased average issue resolution time by 33% by implementing automation tools, utilizing scripted response, and focusing on customer satisfaction.
Certified Clinical Medical Assistant
Atlas Family Medical
08.2016 - 03.2019
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
Education
Bachelor of Arts - Health Sciences
University of The People
Online08-2025
Associate of Science - Medical Assistant
Arlington Career Institute
Grand Prairie, TX12.2014
Skills
- Problem Solving
- Curiosity and Research Skills
- Critical Thinking
- Analytical Thinking
- Multitasking
- Data Entry
Certification
Certified Medical Assistant, 12/2014
Timeline
Customer Claims Representative
United Health Group
08.2022 - 10.2024
Patient Support Specialist
AbbVie
04.2019 - 08.2022
Certified Clinical Medical Assistant
Atlas Family Medical
08.2016 - 03.2019
Domestic Care Manager
Self-employeed
Bachelor of Arts - Health Sciences
University of The People
Associate of Science - Medical Assistant
Arlington Career Institute