Amanda Londono
Buffalo,NY
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Fully committed to leveraging these qualities to contribute to team success and drive organizational growth.
Overview
10
10
years of professional experience
Work History
Banking Services Operations Associate V
M&T Bank
07.2022 - Current
- Executed wire transfers and account transfers.
- Calculated fees and interest due for customer and participated banks.
- Wrote and distributed customer and participated bank correspondences.
- Performed account maintenance for customer and participated banks.
- Established rapport with relationship managers, business lines, and participated banks, to ensure high quality service.
- Trained new hires on customer service policies and procedures.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Implemented policies to improve efficiency and team performance.
- Handled and processed customer checks and payments.
- Received loan payments, sending funds to correct destinations.
Teacher's Assistant
St. Mary's School for the Deaf
04.2020 - Current
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Copied, organized and distributed classroom assignments or other paperwork.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Enhanced Direct Support Professional
Autism Services Inc.
11.2017 - 04.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Was part of developing and implementing individualized care plans to meet individual needs of each client.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Non Certified Substitute Teacher
Autism Services Inc.
11.2018 - 03.2019
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Utilized technology to enhance student education and grasp of materials.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Handled classrooms of up to 10 students, reporting problem students to principal and keeping detailed behavioral records.
- Led classroom activities for play-based and immersive learning.
- Completed documentation of attendance, grades, and other required details.
- Helped students develop life-long learning skills and good study habits.
- Implemented prepared lesson plans in established classrooms.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
Merchandising Manager
Victoria's Secret
08.2015 - 11.2017
- Optimized store displays and appearance via strategic merchandising.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Monitored stock levels and product sales to determine purchasing needs.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service.
- Maintained updated product knowledge to successfully educate and advise customers.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Interacted with customers to obtain feedback and drive satisfaction.
Education
Pyschology
University At Buffalo
Buffalo, NYBusiness
Erie Community College
Buffalo, NYHigh School Diploma -
Holy Angels Academy
Buffalo, NY05-2013
Skills
- Safety policies
- Warehouse equipment operation
- Health assessments
- Policy reviews
- Issue researching and resolution
- Proficient in Excel
- Continuous improvement
- Relationship building
- Customer service
- Workload prioritization
- Verbal and written communication
- Deadline management
- Team support
Timeline
Banking Services Operations Associate V
M&T Bank
07.2022 - Current
Teacher's Assistant
St. Mary's School for the Deaf
04.2020 - Current
Non Certified Substitute Teacher
Autism Services Inc.
11.2018 - 03.2019
Enhanced Direct Support Professional
Autism Services Inc.
11.2017 - 04.2020
Merchandising Manager
Victoria's Secret
08.2015 - 11.2017
Pyschology
University At Buffalo
Business
Erie Community College
High School Diploma -
Holy Angels Academy
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