Amanda Long
Lakeland,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Manager
PeopleReady
03.2018 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Reduced staff turnover with effective training programs and employee support initiatives.
Bank Teller
Regions Bank
01.2015 - 03.2018
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
High School Diploma -
Armwood High School
Seffner, FLSkills
- Organizational Skills
- Customer Relationship Management
- Performance Metrics
- Staff Training and Development
- Team Leadership
- Problem Solving
- Goal Setting
- Financial Analysis
- Sales Management
- Effective Communication
- Decision Making
- Budgeting and Forecasting
Timeline
Operations Manager
PeopleReady
03.2018 - Current
Bank Teller
Regions Bank
01.2015 - 03.2018
High School Diploma -
Armwood High School