Amanda Long
Woodbury,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Third Key Holder
Dollar General
WOODBURY, GA
02.2004 - 04.2024
- Performed daily opening and closing procedures of the store.
- Assisted customers with product selection, payment processing, returns, and exchanges.
- Provided customer service support to team members when needed.
- Ensured all safety and security protocols were followed in the store.
- Maintained accurate inventory records for stock replenishment purposes.
- Verified that all merchandise was properly tagged, priced, and displayed on shelves or racks.
- Assisted in general housekeeping to maintain store image.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Managed 2 OR 3 employees during my shift
Financial Services Representative
World Finance
MANCHESTER, GA
03.2022 - 07.2023
- Assisted customers in the selection of personal loan products that best fit their financial needs.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria.
- Provided guidance to customers regarding the terms and conditions of their loans.
- Prepared loan documents for accuracy prior to closing process.
- Monitored customer accounts throughout life of loans to ensure payments are made on time.
- Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
- Processed payments from delinquent accounts according to established procedures while adhering to federal and state collection guidelines.
- Updated client account information and records in company databases.
- Informed customers of loan application requirements and deadlines.
Customer Service Representative
METRO TITLE LOANS
THOMASTON, GA
10.2019 - 01.2020
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
UPSON LEE HIGH
Thomaston, GA06-2004
Skills
- Strong leadership
- Store maintenance
- Customer Service Management
- Staff Oversight
- Cash Handling
- Paperwork Processing
- Inbound and Outbound Calling
- Client Relations
Timeline
Financial Services Representative
World Finance
03.2022 - 07.2023
Customer Service Representative
METRO TITLE LOANS
10.2019 - 01.2020
Third Key Holder
Dollar General
02.2004 - 04.2024
High School Diploma -
UPSON LEE HIGH
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