Amanda Long
Braselton,GA
Summary
To secure a position with a company, in order to utilize my administrative, marketing, and interpersonal skills with accuracy and efficiency while maintaining a motivated, productive, and goal-oriented environment for the entire professional team. Excellent negotiation and relationship management skills with ability to inspire teams to outperform expectations. Known to go the extra mile for customers and colleagues. A dedicated, efficient, goal and deadline-oriented employee. Thoroughly enjoy a challenge and committed to a long-term career.
Overview
12
12
years of professional experience
Work History
Logistics Supervisor/ Lead Customer Service Representative
Kirchhoff Automotive US
01.2023 - Current
- Responsible for all 17 key accounts
- Works in transportation and warehousing of goods
- Processes orders and oversees full cycle of order fulfilment
- Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely
- Work with production to keep them informed of customer demand and changes
- Work with customer to inform them of the status of their goods
- Maintain customer portals with relevant container information and capacity data
- Over sees 10 subordinates and maintain their daily schedules
- Facilitate the shipping of products from one destination to another
- Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
- Coordinates deliveries of multiple parts and materials
- Prepares loads for shipment
- Takes steps to avoid quality control issues
- Makes sure warehouse capacity is kept at optimal levels
- Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- Oversees inventory of goods and vehicles
- Continually reviews transportation rates to keep costs down where possible
- Streamlines shipping and transportation processes.
Logistics Coordinator
ElringKlinger US
08.2019 - 01.2023
- Responsible for 32 key accounts
- Works in transportation or warehousing of goods
- Processes orders and oversees full cycle of order fulfilment
- Responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely
- Work with production to keep them informed of customer demand and changes
- Work with customer to inform them of the status of their goods
- Facilitate the shipping of products from one destination to another
- Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay
- Coordinates deliveries of multiple parts and materials
- Prepares loads for shipment
- Takes steps to avoid quality control issues
- Makes sure warehouse capacity is kept at optimal levels
- Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
- Oversees inventory of goods and vehicles
- Continually reviews transportation rates to keep costs down where possible
- Streamlines shipping and transportation processes.
Pre-Invoice Specialist
Mansfield Energy
08.2017 - 06.2019
- Responsible for 150 key accounts, generating and submitting billing files
- Created new process for Generating spreadsheets to process credit and re-bills more efficiently for area of responsibility and specific work task
- Update and create contracts for carrier products and ship to locations
- Research pricing in various areas to discern correct pricing for contracts and carriers
- Assist in training vendors on self-fulfillment and maintained contact through the transition period
- Created spreadsheets, to help improve data entry with the transformation from paper billing to electronic
- Created tracking of inbound orders for the Analog Receiving department
- Reconcile vendor statements
- Reestablish vendor relations with carriers
- Trained new employees on billing file fulfillment.
MATERIALS MANAGEMENT SPECIALIST
Siemens Industry Inc.
01.2012 - 12.2012
- Compile, sort and verify the accuracy of data before it is entered
- Compare data with source documents, or re-enter data in verification format to detect errors
- Store completed documents in appropriate locations
- Locate and correct data entry errors or report them to supervisors
- Requisition and store shipping materials and supplies to maintain inventory of stock
- Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list
- Document quantity, quality, type, weight, test result data, and value of materials or products, in order to maintain shipping, receiving, and production records and files
- Compare product labels, tags, or tickets, shipping manifests, purchase orders, and bills of lading to verify accuracy of shipment contents, quality specifications, and/or weights
- Count or estimate quantities of materials, parts, or products received or shipped
- Compute product totals and charges for shipments
- Fill orders for products and samples, following order tickets, and forward or mail items
- Created new process for maintaining logs of activities and completed request
- Maintained Leen area of materials needed for production
- Created lean routes of delivering material to production to improve JIT delivery.
Education
Working Towards Ba In Business Management - Business
DeVry University
Art Marketing -
University of North Georgia
05.2016
Skills
- SAP
- Inventory control
- Cycle Counting
- Osha 10 certified
- Word
- Excel
- Decision making
- Teamwork
- Lean Manufacturing
- Problem Solving
- Project Management
- Logistics Processing
- Teambuilding
- Adobe Creative Suite
- Outlook
- Contract Set Ups
- Tokiro
- Skilled in Entinuum
- Analytical
- Leadership
- Time Management
- Logistics Coordination
- Training employees
- Training staff
- Microsoft Office proficient
- Remote Office Availability
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Administrative Support
- Documentation
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Staff Training
- De-Escalation Techniques
- Quality Control
- Clerical Support
- Filing
- Dispute Resolution
- Customer Education
- Product and service solutions
- Coordination
- Assertiveness
- Account updating
- Research
- Account Management
Accomplishments
- Achieved conversion of 42 accounts from paper to electronic billing within three months.
- Initiated project to revamp the billing process of vendors.
- Increased communication to customers from 20% to 83% by working hand in hand with customer service department to correct order entry.
- Created and drove an aggressive conversion program improving billing accuracy for paper billing in 3 months.
- Improved Delivery reliability from 27% to 98% on time delivery in 3 months by working with production and customers.
- Improved customer ratings from 50% to 100% in 4 months by working with the customers, production, and shipping crew to improve material availability as well as getting shipments pulled and shipped in a timely manner.
- Improved Service repack and shipments by working with our suppliers to get the material to get out of back log and shipping ahead.
- Promoted to Logistics supervisor with a dual role with in 9 months.
Additional Education
- Spring 2016, University of North Georgia Arts Guild 3D Juried Art Show; Received 2nd place
- Fall 2015, University of North Georgia Arts Guild 2D Juried Art Show; Received 3rd place
- Fall 2002, May 2006, LUMPKIN COUNTY HIGH SCHOOL - DAHLONEGA, GA, JROTC: Obtained rank of Sgt, Squad Leader, Member of the Raiders team, Member of the Color Guard, 4H: Vice President of the Student Leadership Program, First Place at State for individual in competition Rifle shooting, Theater: Set Designer, Prop Master, Lighting Tech, Sound Tech, Assistant Director
References
- Jennifer Mott, mottjenniferl@gmail.com, (706) 835-5962
- Teresa Tritt, teresatritt@gmail.com, (678) 614-9012
- Charles Newcomb, chuck.newcomb08@gmail.com (517) 528-8793
Hobbies and Interests
- Sculpture
- Photography
- Reading
- Wine Tasting Fundraisers
Timeline
Logistics Supervisor/ Lead Customer Service Representative
Kirchhoff Automotive US
01.2023 - Current
Logistics Coordinator
ElringKlinger US
08.2019 - 01.2023
Pre-Invoice Specialist
Mansfield Energy
08.2017 - 06.2019
MATERIALS MANAGEMENT SPECIALIST
Siemens Industry Inc.
01.2012 - 12.2012
Working Towards Ba In Business Management - Business
DeVry University
Art Marketing -
University of North Georgia