Amanda Lonseth
Old Bridge,NJ
Summary
Adept at handling complex customer inquiries and enhancing patient care, my tenure at Daven Insurance Agency and Medical Associates Of Marlboro honed my expertise in insurance and medical terminology and effective communication. Demonstrated adaptability through seamless integration of organizational skills, achieving a notable increase in client satisfaction and operational efficiency.
Developed exceptional communication and problem-solving skills in fast-paced environment. Adept at managing customer inquiries and resolving issues efficiently while maintaining high service standards. Looking to transition into new field, leveraging transferrable skills to contribute effectively in different capacity.
Overview
19
19
years of professional experience
Work History
Insurance Customer Service Representative
Daven Insurance Agency
09.2019 - 10.2023
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Assessed customer needs and recommended suitable insurance policies.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
Warranty Administrator
Sansone Auto
08.2016 - 09.2019
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
Medical Assistant/Phlebotomist
Lenco Diagnostics Laboratory
06.2014 - 12.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
Medical Associates Of Marlboro
03.2005 - 10.2013
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Property & Casualty Insurance Certification -
George Weiss Insurance School
Old Bridge, NJ02.2021
Medical Assistant -
Sanford Brown Institute
Iselin, NJ06.2004
High School Diploma -
Old Bridge High School
Old Bridge, NJ06.2000
Skills
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Attention to detail
- Records management
- Medical terminology
- Documentation skills
- Data entry
- Teamwork and collaboration
- Patient rapport
- Information verification
- Appointment scheduling
- Patient contact
- Teamwork
- Problem-solving
- Multitasking
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Professionalism
- Adaptability
Timeline
Insurance Customer Service Representative
Daven Insurance Agency
09.2019 - 10.2023
Warranty Administrator
Sansone Auto
08.2016 - 09.2019
Medical Assistant/Phlebotomist
Lenco Diagnostics Laboratory
06.2014 - 12.2018
Medical Assistant
Medical Associates Of Marlboro
03.2005 - 10.2013
Property & Casualty Insurance Certification -
George Weiss Insurance School
Medical Assistant -
Sanford Brown Institute
High School Diploma -
Old Bridge High School
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